Kitsap Credit Union Washington Ave, Bremerton, Washington

Kitsap Credit Union Reviews

3.3 stars based on 23 reviews

Featured Comments:

• N

  Nagol Skcih

  5.0

  Jovie was an excellent help! I had some fraud charges and needed a new debit card, she was there on a Saturday to help me! Thx a million Jovie.

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  Response from the owner

  Hi Nagol, we’re thrilled to get this kind of feedback and couldn't agree more with you about Jovie! Thank you for taking the time to review us. Hope you have an amazing day!

• K

  K Porter

  1.0

  Let me be clear, this branch, amazing ladies! This bad review has nothing to do with these people personally at this location. However, the 800 number, spoke with Janet. A supervisor. She refused to give me an e-mail, phone number, her manager's info. ANYTHING to file a dispute. Systems have been down for 2 days at all KCU and I called the 800 to try to see how I can make a rent payment. Janet was unfriendly, rude, talked over me, unhelpful. However her employee I spoke to before her, wonderful and knowable. I would like to file a complaint against Janet so that HOPEFULLY she can be retrained on customer service.

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  Response from the owner

  Hello K, thank you for taking the time to provide us with your experience. We do strive to provide the best possible member service and we apologize that we did not meet this expectation. We would like to look into this further if you could email us the phone number you called from to [email protected]. Thanks again and we appreciate your membership.

• K

  K Frerix

  1.0

  Kitsap Credit Union does not seem to appreciate their responsibility in handling people's money. I gave them 1k a WEEK AGO to set up an account. I was supposed to get a call in 1-2 days, but I haven't heard from anyone in a full week. I have an EMPTY ACCOUNT, and I have no idea when I will be able to get access to my money, because they totally flaked me. I can't wait to get this sorted out so I can find a more professional bank to do business with.

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  Response from the owner

  Hi K Frerix, have also responded to your review on our East Bremerton location... We’re sorry to hear about your experience and want to make sure you are able to access your funds. If you could provide additional details about your situation and a good phone number to contact you at, we would like to investigate and help. You can email us at [email protected]. We hope to hear from you soon.

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