Knox Financial Newbury St, Boston, Massachusetts

Knox Financial Reviews

3.1 stars based on 26 reviews

Featured Comments:

• S

  Shirley Lina

  5.0

  I've had a great experience as a tenant. The unit is well-maintained. Haven't had any big issues, but when I do have questions Knox is very quick to answer them.

• A

  Alexis Renko

  1.0

  My experience with this company has been extremely unpleasant. I've been renting an apartment managed by Knox for over a year now and have had continuous communication issues since the beginning. Your calls will ignored for days, if not weeks. When they finally call you back you'll get some lame excuse every single time about how they were "busy". For 10 days?! How is that acceptable conduct for a business? Seems like an extreme lack of proper management. Last weekend I walked into my apartment to find two random strangers who were sent to view it by Knox, who failed to notify us--unacceptable (and illegal). I called Knox immediately and left a voicemail. No one has returned my call 3 days later...absolutely unprofessional and completely disappointing.

• p

  pelikano sky

  2.0

  We are currently renting a property managed by Knox. It has been over a month since our lease started and we are frustrated with the litany of issues that have come up. 1. The property has appliances that are not functional and other issues (Examples - a. no water supply to the dishwasher unit. A technician fixed the appliance and now water is leaking from it into the basement. There is wooden flooring and we are concerned about damage to the flooring at this point; b. the microwave functions for barely two minutes and then the exhaust fan makes a terrible noise while over heating the items inside the microwave; c. no water supply through outlets outside the house; d. the door bell doesn't work and we keep missing packages from work) 2. The online maintenance portal app didn't work for us and it took them a month to fix it. 3. They advertise 24/7 maintenance and we now understand that 24/7 is the submission of maintenance/repair requests. They do not have any maintenance personnel to resolve these requests in a timely manner. 4. Issues with payment to contractor/repair technician. The payment information provided by the property management was apparently declined when the technician tried to submit his invoice after checking the dishwasher. 5. The basement light doesn't work and we have to use a flashlight to get down the stairs. This creates a potentially unsafe situation when water is leaking into the basement. We have been renting for the last 14 years and we have never started a lease at a place where the property management did not conduct an inspection to ensure all appliances are in working condition. We would have happily fixed these problems if we owned the house but we are choosing to rent because we do not want to deal with these issues. Again, these are items that should have been checked prior to the move-in. If you are a property owner, Knox may be great as your ally ensuring you spend less and experience "frictionless ownership"; however if you are a renter, the experience is the opposite of frictionless. @Knox - your vision is great but come on you've got to improve your tenant experience. We will revise this review only when Knox improves their tenant experience.

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