Bank of America Financial Center Boylston St, Boston, Massachusetts

Bank of America Financial Center Reviews

3.2 stars based on 18 reviews

Featured Comments:

• S

  Sujata Chalise

  5.0

  Amazing Customer Service! I opened my new account with Jacob Tisdale. He was extremely helpful, empathetic and polite. Overall experience was convenient and pleasant. Manager's doing a great job to assure everyone is happy before they leave.

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  Response from the owner

  Thanks for letting us know how helpful Jacob was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well.

• S

  Star

  1.0

  I went into the Bank of America branch on Boylston street, Boston location and got a rude awakening of what discrimination feels like. While I was there, the check that I deposited got stuck in the ATM. I saw one of the employees assisting a Latin American woman (on the white side), so I waited for her to finish with the customer and explained my situation. Then I asked if she could assist me. She said in a nasty voice; that she didn't know how to use the machine and that I would have to contact someone outside the branch. Not at any point did she walk over to evaluate the problem. Instead, she continued to be dismissive and cold. I explained to the employee that it might be something that she could help me with since the ATM was prompting me to go back and put in the amount, but I could not find where to enter the transaction amount. She proceeded to ignore me and move on to an Asian customer that had just walked through the door. Talk about passive-aggressive. At this point, I knew that she wanted me to feel inferior, so I decided to speak up for myself, explained that I had a check worth thousands stuck in the branch's ATM, and to either assist me or call a manager. Again she argued that she did not know how to use the machine, but I held my ground. Finally, she came over, pressed a few buttons, and it turned out that she ‘did know' how to use the machine. Frustrated by the employees lack of professionalism, I asked to speak with the her manager. That's when I learned that the woman discriminating against me was the branch manager. I left in disbelief. I felt like I was being pitted against the other two customers because, in her mind, I did not fit the demographics of that area. The message that I got; is that my business is not as valuable because I am black. After experiencing this level of disrespect and unfairness from this branch location, I hope Bank of America does something about this systematic racism amongst its employees. I'm sharing my story publicly because I hope people will start speaking up. And finally, I don't want anyone else to go through what I went through.

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  Response from the owner

  Hi, Star. We apologize about your experience and we’ll investigate to address your concern. Please reach out to our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica and we'll be in touch with you. ^izzy

• K

  Kwame Earth

  1.0

  This Bank of America has the worst customer service I have ever seen. My mother who speaks english as a second language went to this location at the designated appointment time provided to her. She wanted to open up a savings account for my little brother. The agent assisting her wasn't available, so the manager came over. When my Mom asked questions about the savings account and instead the manager began push other services she did not need. Once he realized she was not receptive to what he was offering he began to patronize and talk down to her. He was not willing to assist her at all. My Mother left the bank disheartened and demoralized. I am not sure if the manager has biases or needs additional training but I do not recommend anyone going to this bank. I tried to call the bank to resolve this matter and they are not picking up. I will be escalating this issue with Bank of America Headquarters.

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  Response from the owner

  Hi Kwame. We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, ZIP code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. ^jazmin

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