Knoxville TVA Employees Credit Union (Drive-thru only on Saturdays) Hunters Crossing Dr, Alcoa, Tennessee

Knoxville TVA Employees Credit Union (Drive-thru only on Saturdays) Reviews

4.0 stars based on 33 reviews

Featured Comments:

• A

  A

  5.0

  Thank you TVA CU for giving me change for a $20 bill despite me not being a member. I was in a rush, needed a bill broken and had a fussy baby in the car. I didn’t want to get out so I asked if they’d make change and they did. You really helped me in that moment, as my CU’s drive-through is currently closed down. I’m considering opening accounts here because of your kindness. Great service from this location.

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  Response from the owner

  Thank you so much for your 5-star review and kind feedback. Please let us know if you have any questions about becoming a Member- we would love for you to join!

• C

  Caitlynd Blevins

  2.0

  I wasn't paid until the 3rd and one of my subscriptions was pending until it could be paid...then TVA charged me a $32.00 fee?! I just got paid and now I am left with $30....I get paid every 2 weeks so I can't really promise any subscriptions to be paid on a specific date because my pay varies from week to week...so I will be charged this fee everytime?! I'm having half a Mind to leave this bank for theft...

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  Response from the owner

  Hi Caitlynd, we release funds as soon as we receive them from any employer. However, holidays can delay deposits because they don't get sent to us as early depending on the source, which will result in a delay with early deposits. Unfortunately, we cannot control when they send us direct deposits. If you would like to speak with us about your account, please call us at 865-544-5400.

• W

  Will V

  3.0

  Overall I've had a pleasant experience with TVA. All the branches I've been to staff has been kind and courteous. Yall helped tremendously build my credit by taking a chance with me. That said, I've not had the best experience with Alcoa lately. There's a man, either an assistant manager or loan officer (not sure), who did my motorcycle loan application. During the application he connected to the call center to get the application approved Normally they would ask a manager to sign off on it and be done with it. While doing this his behavior and tone gave me a judgemental feeling. Also while asking for a credit line increase later he did the same thing.. and was very rude about it. I'm not sure if Ms Rule is still the manager or not, I suspect not, but she used to approve my loans without reaching out to someone countie(s) away. Should I have lending needs in the future I'm tempted to make the drive to Knoxville since Alcoa has to call them anyway now.

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