Launch Credit Union S Ridgewood Ave, Ona, Florida

Launch Credit Union Reviews

3.8 stars based on 63 reviews

Featured Comments:

• D

  David Castagnacci

  5.0

  Dustin Gothard and associates at the South Daytona Branch did an excellent job in welcoming me to Launch Credit Union. He and others were very professional, helpful, efficient and friendly. Thank you very much for the great service. And I look forward to banking with Launch!

  ---

  Response from the owner

  David, welcome to Launch Credit Union! We're happy you're here! Thank you for taking the time to share your 5-star experience with Dustin and our South Daytona team. We appreciate your membership!

• K

  Kristi Carpino

  1.0

  This is the only bank that I've heard of that denies people from opening an account. 🤣🤣

  ---

  Response from the owner

  Kristi, to join the Credit Union, one must meet the membership requirements. For more information, please visit our Membership and Account Agreement on our website: https://www.launchcu.com/wpcms/wp-content/uploads/Membership-Account-Agreement.pdf If you have any additional questions, please give us a call at 321-455-9400 (inside Brevard) or 800-662-5257 (outside Brevard), or stop by any branch. Thank you.

• B

  Bill Brown

  1.0

  I’ve been a customer here for a few years. I moved my mortgage to them 6 months ago and it has been a disaster. I’ve found their mortgage department to be unbelievably unprofessional. They have made multiple mistakes, made multiple false promises and the online software they use makes their unethical actions very easy to hide. Time to take legal action. Here’s an update. The original review was 2 years ago. This situation has repeated every year since. Last year, (year 2 of this struggle) they made the same assertion that I had no coverage, I brought in proof that I did 3 times and they still bought secondary coverage. Now the whole cycle is repeating this year. Same situation, I have coverage, they have been sent a copy but are threatening me again. The ironic part is the second mortgage contract states that no insurance enforcement is part of the contract to begin with. Totally incompetent. The insurance department is a third party and totally inept. The response from the credit union is useless. Same issue, 3 years running. Don’t do business with these people.. YUO WILL REGRET IT.

  ---

  Response from the owner

  Bill, I am very sorry to hear about your negative experience. I am forwarding your message to the appropriate person and they will be in touch. Thank you for your patience as we look into this matter.

More reviews (60)