Legacy Mortgage Academy Rd, Albuquerque, New Mexico

Legacy Mortgage Reviews

4.0 stars based on 22 reviews

Featured Comments:

• L

  LISA LOPEZ

  5.0

  This Mortgage Team goes above and beyond all other's expectations, and we truly pride ourselves on the excellent customer service we provide to all our clients!!

• A

  Andrew Lionheart

  1.0

  Would not recommend them! The lady we were working with to refinance our home had told us communication is key then completely ghosted us with no reason. When I try to call or leave an email no response and to this day it's sitting on "your papers are under review" I don't get it? just communicate.

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  Response from the owner

  We are sorry Andrew that you had a bad experience, we pride ourselves on always providing good customer service however, can you please provide us with more details and exactly who you worked with that caused you to provide such a negative review? Please Contact us at 505-296-4747 and ask for the Marketing Director, I would love the opportunity speak with you on this matter so we can take measures to ensure that things like this do not happen on our watch. Your response would be greatly appreciated.

• X

  Xakren

  1.0

  We tried to use this company. The person we worked with claimed she had been doing this for years but always seemed confused and rude. She always assumed we knew everything and was not willing to help. She made sure to make us aware that we were not her priority. Any time we provided her with info, she asked for she would pretend we never sent it. We asked for her to file an extension, which she did not do reducing our timeline to something she could not accomplish . Lastly, she spent more time complaining to us about what we did wrong than helping us understand how to fix it. Tldr If you have a choice to use this company or be homeless choose homelessness. You will be homeless either way but at least you won't be stressed and belittled.

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  Response from the owner

  Xakren - We are sorry that you possibly had a bad experience with our company, we pride ourselves on always providing good customer service. However, can you please provide us with more details and exactly who you worked with that caused you to provide such a negative review? Without this key information it just looks like someone maliciously attacking our company and I'm sure that is not the case, so Please Contact us at 505-296-4747 and ask for the Marketing Director. This will help us take measures to ensure that things like this do not happen on our watch. Your response would be greatly appreciated.

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