Legacy Mutual Mortgage Paesanos Pkwy, San Antonio, Texas

Legacy Mutual Mortgage Reviews

3.4 stars based on 17 reviews

Featured Comments:

• P

  Philip Monte

  5.0

  Sonja did a great job for us in a very challenging transaction.

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  Response from the owner

  Thanks so much for taking the time to review Sonja and our team regarding your home loan, Phillip! We are honored and blessed your chose Legacy for your home loan needs and wish you all the very best on your home. Should you need additional assistance with a refinance, or want to suggest us to your friends and family, we appreciate you in advance!

• N

  Nima B

  1.0

  The team consisted of amazingly nice people but my experience was terrible and our closing got delayed for more than a month. Here is why: 1. There was no loan officer. Often lenders have loan officers who act like a bridge between the borrowers and underwriters. They know what underwriters need and work with borrowers to provide all the documents in a timely manner. This company didn't have such a person and I worked with 3-4 people is different phases of my loan. As a result, we had so many issues. Three days before the closing, they found out we missed a down payments document. We had to ask for the seller to push out the closing. Again, a few days before the second closing, they figured we had another issue. We rescheduled closing five times and we close more than a month later! 2. Poor management; I believe they don't know exactly what they are doing. They asked me to get a 401K loan to compensate for a lack of document. And I did. The next day, they said the 401K loan created a new problem. This was unbelievable! They couldn't see this coming! 3. Finally if you are an investor, beware that they don't add back your rental properties depreciation. They don't tell apart cash flow statment and income statement. As an investor, when you report tax, you have depreciation in your income statement that most likely makes your profit negative. Most lenders know this and add back your depreciation. Not these guys! They told me the couldn't include my rental incomes! I regret working with them and I highly recommend you stay away from them, specially if you are an investor.

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  Response from the owner

  Good afternoon Nima, since you are commenting/reviewing on the master Legacy Business page, not Mario's individual location, we reached out to him to share your review and he said he tried to contact you multiple times to discuss over the phone, but never received an answer or call back, so here was his direct response: Thank you for your feedback Nima. I’ve tried reaching out and calling/emailing to further discuss. I’d like to clarify that I was the Senior Loan Officer on your loan file as discussed in the 60 minute consultation we had before you went under contract for your home. While I stepped in multiple times as the liaison between underwriting on your behalf, I do have a team that assists me to ensure timely communication. Having a team, was also discussed in our initial consultation. Additionally, I want to respect your privacy on this online platform so will refrain from specifics of your purchase. As you were made aware we had to overcome a lot of unforeseen circumstances which we were able to because of the 17+ years I have in the industry. My relationship with the seller also helped in granting the extensions that were necessary to allow enough time for you to gather what was requested, unexpectedly. Another lender wouldn’t have been able to overcome this as we were. Again, I’d love to hop on a call to further discuss if you’ll give us the opportunity. I apologize that our explanations didn’t offer you the guidance we hoped it would which ultimately got us to the finish line.

• M

  Maria Medina

  1.0

  Beware. Yes we are in the house now but from the start they didn’t know what they were doing. Said we needed paperwork we had already sent in. Didn’t seem like anyone talked to each other. Didn’t feel the need to write a review since it was all said and done. But now fast forward. My husband and I used this company about 2 years ago now. We were new home owners so expected this company to know what they were doing. In March 2020 as COVID began we noticed our monthly amount rose $1000!! Of course the last person I thought to call was the mortgage company. After investigating with the tax office, etc I was told that our loan manager made a mistake when he did the numbers/paperwork. The previous home owner before us was 100% disabled so payed no taxes. So for a year we paid some taxes but not as much as we should have. I called Legacy to let them know only to get some excuse that the person who helped us was no longer there. I said okay well I would still like to talk to someone. Was told my opinion mattered and my concerns needed to be address so their supervisor would give me a call back. Months later they still haven’t. Luckily we save but I don’t think anyone is prepared to have their payment go up $1000. They could have ruined someone’s life

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  Response from the owner

  Hi Maria- since we are the parent company for nearly 60 loan officers, we woudl be happy to send your review directly to the Loan officer and Team you worked with to solicit feedback and a response in regards to your negative review. Can you let us know whom you worked with?

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