Lia Chrysler Jeep Dodge Ram Central Ave, Schenectady, New York

Lia Chrysler Jeep Dodge Ram Reviews

4.3 stars based on 466 reviews

Featured Comments:

• D

  Dan hall

  5.0

  Mike Oneal was a great salesman, He was always calling with updates and made himself available for any questions I had. I would highly recommend him to anyone thinking about a vehicle purchase.

• U

  Union Arms LLC

  1.0

  Do yourself a favor and go to another dealer. The sales team is the worst and couldn’t care less about the customers. They’re only worried about making a sale.

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  Response from the owner

  Hello, Thank you for sharing your experience with us. Unfortunately, with the name used in the review we could not locate a record that you were in our showroom or submitting any inquiry with us at our dealership. However, please contact me at the dealership, I would be happy to discuss your review with you. Thank you, Matthew J. Dyer Sales Manager Lia Chrysler Jeep Dodge Ram (518)579-3300 ext. 2824

• C

  Chloe

  1.0

  I purchased a Certified Pre-Owned Jeep from Lia two years ago. I recently noticed large spots on the roof where the paint had bubbled, chipped, and started to rust underneath. Due to the extent of the damage, it is apparent it has been happening for quite some time. After contacting Lia via their online customer service, they called me and asked why I contacted them. I explained the situation and was transferred between various departments and people no less than seven times. After being transferred back to one of the original people I had spoken with, she took my information and said she'd find out who I needed to talk to and call me back. After a week I still had not heard anything. So I called back and was transferred around again to no avail. I then took photos of the damage and sent it to their customer service who referred me to Alyx in service. Another two days went by with no follow up. I called twice and left two separate voicemails for Alyx over the span of a week and did not receive a call back. I then took the vehicle to Lia's collision center for an assessment and they told me it looked as though the paint on the roof had been repaired before and thus would not be covered under warranty. However, this information was not disclosed to me when I purchased the vehicle nor was it on the CarFax report. I again attempted to follow up with service at Lia to discuss a waver so the paint repair would be covered under warranty. After getting the run around again, I asked for a corporate number. My information was passed to Matthew, the sales manager, who listened to what I had to say and assured me he would follow up. Five days later I still had not received a follow up call from Matthew so I reached out and provided him with the information from the collision center. To date, I still have not heard from Matthew or anyone at Lia. I would not recommend Lia to anyone.

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  Response from the owner

  Hello Chloe, Were very sorry to hear of your concerns. The procedure is that we take digital pictures and submit to Stellantis for review. If the repairs are approved, then we can proceed with the repairs. My offer would be to take the necessary steps and submit your request for consideration on the needed repairs. We did exam your warranty coverage and the vehicles corrosion warranty has expired, but we can still submit the request and ask for goodwill assistance from Stellantis. I cannot guarantee that the goodwill would be extended until we follow the process set by the manufacture. You can contact me to set up an appointment at 518-579-3300 x2805. Thank you, James Almindo, Service Manager Lia Chrysler Jeep Dodge Ram

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