Liberty Bank Hopmeadow St, Simsbury, Connecticut

Liberty Bank Reviews

3.1 stars based on 7 reviews

Featured Comments:

• M

  Mike Goldberg

  5.0

  Was helped today with opening a business account. Very happy with the quality of service.

• A

  Aki Sato

  5.0

  I was previously a Simsbury Bank customer, and although I miss the folks there dearly, I can't fault those that work there now for being there after the change. I've gone in there a few times for help, and each time they were very helpful. I've had to activate a card, reset a PIN, link various accounts, and even take a personal loan (they had an amazing offer to help folks through the beginning of the pandemic). Today I called them for an issue with an account. It was a problem on my side, not theirs, as I had linked the wrong Liberty account with an external account. Andrea helped me resolve it quickly and graciously. As a person working in customer service myself, I was impressed with her attitude, empathy, and willingness to work with the customer.

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  Response from the owner

  Hi Aki, We're so glad to hear you're happy with Liberty Bank. Thank you so much for your business and for taking the time to share your experience! Jen, Liberty Bank

• p

  peter smith

  1.0

  This place was so much better when it was Simsbury Bank. They at least cared about their community! Liberty is such a petty bank. $2.00 for a paper statement! GTFO! Stay away from these greed mongers.

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