Live Life Federal Credit Union Utica Rd, Fraser, Michigan

Live Life Federal Credit Union Reviews

4.1 stars based on 28 reviews

Featured Comments:

• S

  Steven Jaboro

  5.0

  Live Life deserves a 10 star rating. They are all so polite, friendly and go the extra mile to make sure your needs are met. They define what real customer service and client relationships mean. Keep up the great work!!!!!

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  Response from the owner

  Thanks Steven! We appreciate your review.

• K

  Karen Gomez

  1.0

  Absolutely the worst customer service any financial institution has provided. Please save yourself and don't open an account or a credit card here. They had one of their managers or staff members that is no longer with them, Lawanda, mess up my credit card account and then at the end after months of stringing me along, somehow it was twisted and became my fault and my credit card was closed leading me to lose all of my credit reward points that I had accumulated when I never missed a payment or had any issues for years. "The people in the back" management never once spoke with me about the situation, I tried to be as patient as possible but this is the worst service. Cherise finally spoke to me saying she was the manager and in their own words said they closed it because they wanted to do that period. Extremely unhelpful. This is without mentioning that I have been a member since before it was Live Life, for over 13 years. I am filing a formal complaint with the credit union and with the NCUA because this was an unfair treatment of a long-term customer. Hello, I'm not sure who responded here on Google but I have tried to reach Senior Management and was never once contacted with the person. Cherise was the only person who came to the phone and said she was the highest manager. I will file a formal complaint and update this if addressed.

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  Response from the owner

  Hi Karen, We're not happy that your experience was less than the best. Please feel free to reach out to the credit union to speak with senior management.

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  Shanah McFerrin

  5.0

  I went into the Credit Union to open anAccount thinking that I would get a hassle because a few years ago my social security number has been compromised and the perpetrator had opened accounts using my number I felt like I was going to have a hard time because I've had such a hard time with TeleCheck and their systems to remove my name from their database but, fortunately for me I went into #LiveWell Credit Union and they were incredibly awesome and they opened the accounts for me with no hassle no problems. In 30 minutes if that muchamuch time. I'm up and ready to go.. The staff have been so nice and so kind and I really really am glad that I made the choice to LIVE WELL!! I look forward to a long personal and business banking relationship..

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  Response from the owner

  Thank you Venus and Welcome! We look forward to your life long Membership!

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