Live Oak Bank Tiburon Dr, Wilmington, North Carolina

Live Oak Bank Reviews

4.0 stars based on 43 reviews

Featured Comments:

• K

  Korey

  5.0

  If you're looking for a safe place to park some cash, I'd highly recommend Live Oak Bank. They provide a user-friendly website, high interest rates (for a savings account), and great service. I've really enjoyed banking with them!

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  Response from the owner

  Thank you for your kind words, Korey! We appreciate you choosing us as your banking partner & look forward to helping you reach your goals.

• H

  HV.

  1.0

  The worst bank I've ever dealt with. If I could give zero stars I would. Out of the blue, I was no longer able to electronically deposit funds into my TDameritrade account due to some restriction they put on my account after I made deposits for over a year, they had no clue what happened. To make matters worse, when I recently closed the account because I was no longer able to transfer funds from it, they never deposited my remaining balance of $1800!! The worst banking experience ever. I still don't know where my money is and they're telling me to contact my other bank as if it's their fault. Do not use them for online banking.

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  Response from the owner

  Hi, HV. We appreciate your feedback, and we're sorry you did not have a good experience. Will you please email us at [email protected] so we can contact you directly? We would like the opportunity to resolve the problems you've faced and learn more about your experience so we can make improvements.

• M

  MJ

  1.0

  Often if things sound to good to be true, they are. Live Oak appears to be a good bank with great savings rates. My experience is that may be true if you do not need to put money in or take money out of the account. May work for small amounts but it is very difficult to transfer or retrieve larger sums of money. They have long hold times that were not initially disclosed. Also, I received different answers to the same question multiple times when I called customer service. They generally answer calls quickly and you actually talk to a live person which is great but getting incorrect information multiple times is very frustrating. Save time and frustration and go with a different bank.

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  Response from the owner

  Hi MJ, We appreciate your feedback, and we're sorry you did not have a good experience. Will you please email us at [email protected] so we can contact you directly? We would like the opportunity to resolve the problems you've faced and learn more about your experience so we can make improvements.

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