Logix - Porter Ranch Branch Rinaldi St, Porter Ranch, California

Logix - Porter Ranch Branch Reviews

4.6 stars based on 12 reviews

Featured Comments:

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  Cessy

  5.0

  The Absolute Best place to Bank! The employees at Logix Porter Ranch go above and beyond to make you feel valued.

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  Response from the owner

  Hi Cessy, We absolutely love your feedback! It’s wonderful to hear that you are thrilled with the service received at the Porter Ranch Branch. We truly value your membership, and are happy to go above and beyond to serve your financial needs. Thank you for choosing smarter banking! Maria Espinosa Online Community Management Specialist

• S

  Steve Davis

  3.0

  Excellent Interest Rates on some products, but recently poor in some customer service and communications. I must admit, i had excellent relationships with Logix lenders in the past and had great rates too. So I really wanted to work with this credit union for those reasons mentioned above in addition to being an existing customer for checking and auto loan. But recently, I had experienced some less than mediocre support with the inhouse banker at the Porter Ranch office and another not trained Online Customer service representative. It was rather upsetting to find that the simplest questions for opening a business checking account I felt that whole process was unorganized, uninformed of the products, unmotivated and contradictory answers. I would think by know Logix would have a better system opening accounts, but it seemed very back and forth and not streamlined. I hope this was a one-off situation and unfortunate that a lot of business in general have poor customer service recently, perhaps covid related. I hope in the future, associates and employees are incentivized to be better trained in product knowledge and customer service.

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  Response from the owner

  Hi Steve, Thank you for your membership, and for taking the time to provide us with your feedback. We greatly appreciate the opportunity you have given us to assist with your checking and auto loan needs, and we are disappointed to hear that we provided a poor service experience for you. We would be so appreciative if you could share any additional details on the service you received. Feedback is regularly reviewed to understand the areas we're doing well in and where we can improve. Please send any additional feedback to [email protected]. Thank you for taking the time to bring your experience to our attention, we greatly appreciate that you took the time to let us know when things are off. Maria Espinosa Online Community Management Specialist

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  Juanita Bishop

  4.0

  Robert was awesome! Application was processed in hours and approval came over the phone. Highest recommendation.

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