Luis Lajara - RoundPoint Mortgage Servicing Corporation - 9122 4th Ave, Brooklyn, New York

Luis Lajara - RoundPoint Mortgage Servicing Corporation Reviews

4.7 stars based on 22 reviews

Featured Comments:

• A

  Alex Baron

  5.0

  Exceptional Customer Service! Bryan is 100% the go to guy when looking for a mortgage. Highly recommend him.

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  Response from the owner

  We love to get feedback like this! We're so glad your experience with RoundPoint was so great. Thank you for sharing this information with us. We will share your feedback with our teammate and recognize them for the excellent customer service they provided. Thanks again!

• K

  KCP

  1.0

  I was a first time homebuyer and thought my experience with Bryan Cohen would be a pleasant one. Initially, his communication was great but things drastically changed towards the end. He made a lot of empty promises and made some alarming mistakes with my loan estimate. It wasn't until I brought it to their attention that it was even corrected. My trust with him is completely broken. I wouldn't recommend using his branch unless you have additional quotes from other lenders to keep them honest.

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  Response from the owner

  KCP, I am really sorry to hear about your experience thus far and really would like to help. Would you please email me at [email protected] along with your loan number, property address, and additional details about the situation and I would be happy to assist you further there?

• G

  George J. Rivera

  5.0

  Luis Lajara is the absolute best!! He is professional, informative, and timely in his approach. I highly recommend Luis because he was able to tailor the experience to our needs. He truly is a great listener and someone who follows through ahead of our anticipated schedule. Thank you Luis for giving us everything you had and making yourself available any day of the week. I will be referring Luis to anyone who had finacing needs.

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  Response from the owner

  George, thank you for the positive feedback. Our team works hard to ensure every customer enjoys the best possible home financing experience. Your feedback will be shared and valued by the Freedom Mortgage team.

More reviews (19)