Lusk Mortgage Group Wornall Rd, Kansas City, Missouri

Lusk Mortgage Group Reviews

4.6 stars based on 16 reviews

Featured Comments:

• K

  Karis Koehn

  5.0

  We had a great experience working with Shelbi and her team. It can be stressful to buy a home but she made it easy by communicating with us every step of the way, setting realistic expectations and making sure we understood all parts of the transaction. Additionally, Lusk Mortgage Group is a broker, and this meant that Shelbi had access to many different lenders and products. We knew we were getting not only the best rate but more importantly, that everything would close on time. I would recommend Shelbi and her team to anyone who is looking for a mortgage.

• R

  Rei Wirsig

  5.0

  An amazing team to work with. I gave them a budget and they made it happen. Very accommodating. Communication is top notch. Never in my wildest dreams did I think buying a house would be as relatively easy as it was and I have this team, in part, to thank for it.

• L

  Linda Carpentier

  1.0

  Shelbi's customer service skills are severely lacking. If I could give her zero stars, I would. We worked with Shelbi back in July 2021 and eventually had to move to a different mortgage company. While the field appraisal that caused issues in our closing was out of Shelbi's control, how she handled the situation after, was. We, her customer, didn't even know a field appraisal had been done nor that it had caused an issue with our closing until right before 5:00 p.m. ON CLOSING DAY - even though she had known of the trouble a couple of hours prior. While she did try and get a hold of our realtor OVER an hour after having the information and was unable to reach him - We should have been called next and were not. Actually, we should have been called as soon as she was aware that there was a problem - before trying to find a solution. After all, we were her clients, not our realtor. We defaulted on our contract because she waited until 5:00 p.m. to let us know. We may have defaulted anyway, but her lack of communication robbed us of the chance to work something out with the sellers prior to defaulting. We ended up losing the house and our earnest money! Her true character showed during the most stressful time. We had to scramble to find another home. She did offer to file a formal complaint to try and get our appraisal fee back. But here we sit nearly 4 months later and have not heard a peep from her....despite sending a follow-up email to her on Nov 5th ( 11 days ago) asking what the results of the investigation was. It's easy to be perceived as great when all things are going well, but it's who you are and what you do when the situation goes awry that really matters. She lacks professionalism and I couldn't recommend her to my worst enemy.

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