Bank of America (with Drive-thru ATM) State Line Rd, Prairie Village, Kansas

Bank of America (with Drive-thru ATM) Reviews

2.4 stars based on 20 reviews

Featured Comments:

• V

  Victoria Henley

  5.0

  I had a great, quick experience at this BOA location!! Everyone was super nice and helpful.

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  Response from the owner

  Thank you for the positive review about your recent experience with Bank of America. We appreciate you taking the time to let us know.

• M

  Mr. Warren

  1.0

  Horrible customer service. From the manager to the assistant manager, all the way down to the teller. I went in with my mom to cash a check in her name, because she doesn’t have a bank account active. They told me she could endorse the check to me to be cashed once it cleared. They put a hold on the check the following day, even though the money had been cleared by the issuing bank. I went back to the bank the very next day at 9am right when they opened and the same manager that told me my mom could endorse the check to me said it was her mistake and I could not cash it given it was made out to her and not me. It was if she was waiting for me to arrive. I asked them to return the check so I could cash it elsewhere. She stated they had sent the check off. Sent it off where? Was my my next questions, she then gestured for a black assistant manager to come and try to elaborate further as if I wasn’t understanding what she was already telling me. By the way I am a black man. I felt discriminated against because I was coming into a bank to cash a large check. They told me they couldn’t return my check and that I would have to wait 7-10 business days before another check was re issued and sent to my home address. I called customer service and told them the issue, they stopped the processing of the check and expedited another over night. The worst bank branch to go to. Had I not been banking with BOA for so long I would’ve withdrew my funds from my account with them and went across the street to chase bank, all because of their horrible customer service there. If you’re black don’t go to this place, they don’t won’t treat you fair. Horrible experience here once again. They delayed a week of my business with their poor behavior.

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  Response from the owner

  HI Mr. Warren. I apologize for your experience and your feedback will be escalated. Please reach out to our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica and we will be in touch with you. ^ines

• m

  msangelat2010

  5.0

  I am thankful for this Bank Of America location, since the closing of the Brookside office. The care and respect that the manager, Bekah, showed my elder is amazing! People don't realize how the elderly are targets of scams, and often do not use electronic devices to monitor their accounts. Bank of America has shown me that they truly care about their older customers.

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  Response from the owner

  Hi. Thank you for the positive review about your recent experience with Bank of America. We appreciate you taking the time to let us know. ^Joseph

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