Lyster Army Health Clinic Andrews Ave, Fort Rucker, Alabama

Lyster Army Health Clinic Reviews

2.7 stars based on 34 reviews

Featured Comments:

• E

  Eddie Johnston

  5.0

  Outstanding service. A big shout out to Carrissa Reeves. She shows much expertise in her job and is very courteous

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  Response from the owner

  Thank you for your positive feedback.

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  ptrish crombieRodriquez

  3.0

  The prescription fill system… call in or at clinic filling out paper form turn into small building in front of clinic “but you will wait a week for prescription pick up time…though if you had appointment and had prescribed something get right away, super small clinic so rare same day appointments.

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  Response from the owner

  Thank you for your feedback. Our dedicated staff strives daily to provide safe, high quality health services in support of the Total Force to ensure readiness and conserve the fighting strength while protecting those entrusted to our care. Please reach out to our Patient Advocate at (334)255-7229 or email [email protected] to discuss further. The Patient Advocacy Office serves as a liaison between patients or their families and Lyster Army Health Clinic staff. As your representative, they assist you or members of your family to find solutions to problems or misunderstandings, voice concerns, obtain timely and relevant information or offer compliments and make suggestions. Lyster's Patient Advocate: Office is located in room E113 (located near Starbucks at the front of the clinic). You can also contact the Patient Advocate by phone at 334-255-7229 or by email at [email protected].

• O

  OEPYZ

  1.0

  If you can go to anywhere else, even a veterinarian, do it. PCMs dont call back even with an appointment. If you have to get a prescription filled, your doctor has to send it in, you have to go to lyster to activate it, then wait 7 days to pick it up. To pick it up wait 1-2 hours to have them tell you its not ready. Have gotten the wrong prescription. Have gotten the wrong instructions. Gotten the wrong dosage. Want glasses? Wait 8-9 weeks. Blood work? Make sure the alcohol swab the blood draw site. They'll "forget." It almost seems like they go out of their way to make the whole process so painful you will go elsewhere.

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  Response from the owner

  Thank you for sharing your concerns. We do take feedback very seriously, so we’d like to know more about your experience. We are always striving to improve our beneficiaries’ experiences at the clinic. Please reach out to our Patient Advocate at (334)255-7229 or email [email protected] to discuss further. The Patient Advocacy Office serves as a liaison between patients or their families and Lyster Army Health Clinic staff. As your representative, they assist you or members of your family to find solutions to problems or misunderstandings, voice concerns, obtain timely and relevant information or offer compliments and make suggestions. Lyster's Patient Advocate: Office is located in room E113 (located near Starbucks at the front of the clinic).

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