MAC Federal Credit Union 10th Ave, Fairbanks, Alaska

MAC Federal Credit Union Reviews

3.1 stars based on 93 reviews

Featured Comments:

• M

  Michael Lanz

  4.0

  I went to MAC FCU to obtain a new motorcycle loan in 2016 from the Harley Davidson dealer here in Fairbanks Ak. I did have to open an account with them to get the loan, so I put the minimum amount in to open an account. ($10 or $25 I can’t remember) I also put in another $90 or so at some point, so I roughly had $100 in the savings account for no other reason than Geico sending me a $90 check during the whole Covid thing for no reason really. I didn’t want to go back to the insanity of bank drive through lines, so I deposited it by taking a picture with my phone and sending it through the app. It worked flawlessly. Awesome 5/5 In the midst of the pandemic (May or June 2020) I paid the Harley off in full, and early by a year through the drive up window, due to the lobby being shut down. I was able to receive the title in hand about 45 minutes later ( I waited in the parking lot). Admittedly a bit long, but it was during spring COVID 2020, the drive through lines were long, and more than likely they weren’t expecting it, so I can’t complain. That was the last time I used their services. Awesome 5/5 The reason I dropped a star is because I just checked the app on my phone. My balance of $100 or so is gone due to inactivity. I have been charged with inactivity fees for the past year. $ 10 a month. I suppose I should have realized I was getting charged for inactivity fees, or checked the app. It’s not my main bank, I didn’t need the money, I figured it would sit there and collect the penny a month until I wanted to utilize MAC FCU more. I have been working full time, and going through a degree program at UAA full time for the past two years. I just graduated and wanted to deposit some cash into my savings account because I wanted to get a newer car loan through MAC FCU in the next year or so, that’s when I noticed this morning my $100 was hemorrhaged from the account. A letter, email, or phone call would have been nice. Not so awesome 4/5

• S

  Susie Wright

  3.0

  I never been inside and never had an account with them.

• A

  A Hallen

  5.0

  I have been with MAC for a while in terms of loans and I’ve never had a complaint. However, I did have the best experience with Ausha Phillips recently. She did an outstanding job troubleshooting the new system MAC has and made sure we were completely taken care of. She even stayed with us far past closing hours just to make sure we were taken care of. 7/5 Stars for Ausha!!

More reviews (90)