Mainstreet Credit Union W 95th St, Lenexa, Kansas

Mainstreet Credit Union Reviews

4.6 stars based on 148 reviews

Featured Comments:

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  phil Spell

  5.0

  Opened a new nember account and refinanced auto for a much better rate. Weston was super to work with. He got me set up and approved in one day. Excellent service. P.S. Lenexa KS.

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  Response from the owner

  Thank you so much, Phil. We really appreciate you taking the time out to share your experience with us. Cheers, Mainstreet Credit Union

• J

  Joey Barton

  1.0

  I have been a long time member at this institution and have never commented or given a review but my experience today compels me to comment in hopes Mainstreet can make some changes. I simply needed to cancel a billpay check that I wrote so I called and was placed 28th in line for a call back, then after probably a couple hours I received a return call but I was on the phone with an important call so I had to call back and this time was placed 34th in line for a call back. Fortunately, this time it only took about an hour to get the return call, They then transferred me to the bill pay representative but I got disconnected. I looked and looked for alternate numbers to call but was unsuccessful so its back to the back of the line and now I am in 36th place (I believe) for a call back. So here I am after about 5 hours of dealing with this issue and cannot even talk to a person. I would welcome a call from CU leadership to explain why the customer service is non-existent. If other members are reading this, let's be glad all the resources are going toward technology and not toward people that can actually help their customers. We certainly live in interesting times.......

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  Response from the owner

  Hi, Joey. We are sorry to hear about your experience, but we thank you for sharing this with us. We care, and we want to make this better, please get in touch with us at (913) 599-1010, we want to know more!

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  Gloria Rios

  1.0

  They will be putting a hold on my check! I have always for years deposited checks from my other account and they never put a hold. I have never had a returned check or received a check that was returned. They are not being helpful I have been with them since 1996 but I guess its time to move on to another bank!!

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  Response from the owner

  Thank you for providing your feedback and letting us know about this issue, Gloria. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (913) 599-1010 and we'd be happy to help you out. Cheers, Mainstreet Credit Union

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