Malcolm Cunningham Chevrolet Atlanta Mansell Rd, Alpharetta, Georgia

Malcolm Cunningham Chevrolet Atlanta Reviews

4.5 stars based on 317 reviews

Featured Comments:

• B

  Bryan Billings

  5.0

  Reggie was great. No pressure and a good listener.

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  Response from the owner

  Hi Bryan, On behalf of all of us at Malcolm Cunningham Chevrolet North Point, we would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with us! Please come visit us again soon! Thank you, Malcolm Cunningham

• C

  CARLOS ESTRELLO

  2.0

  They have a" we buy cars " sign outside. I attempted to sell them a vehicle however it seemed like the dealer was pulling people in with this . they refused to buy my vehicle because I wouldn't buy one of their cars .Dont waste your time and take your car elsewhere. The salesman was very nice.

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  Response from the owner

  Carlos, We apologize for your negative experience with us on your last visit. We have high expectations for delivering great service every time and we are sorry that we did not meet that goal with you. We are always looking to improve in any way we can. To help us out, could you contact me personally at 678-352-2000. Thank you, Malcolm Cunningham

• J

  James M

  1.0

  If you’re worried about being deceived and overcharged avoid Malcolm Cunningham Chevrolet service. I took my Suburban in to have the air conditioner looked at because it wasn’t working. First they told me they couldn’t get to it the day I dropped it off for my scheduled appointment. After keeping it overnight they told me at the end of day 2 that a section of high pressure tubing needed replacing for $367 before they could even diagnose the problem. On day 3 they told me the compressor had mechanically failed and that would be another $1,500 repair. I called around and found that I could have the compressor replaced for $860 somewhere else. The other shop told me there was also no reason to replace whole tubing section and that Malcolm Cunningham could have just replaced the high pressure valve for about $30 ($15 part, 5 minutes labor). After realizing I was getting scammed I picked up my Suburban. The $367 ballooned to $439 after taxes and another $65 in ‘shop supplies’. I asked the service manager why they replaced the whole tubing section when they could have simply replaced the valve internals? He said it wasn’t possible and that actually they replaced both high and low pressure tubing sections and that’s why the price was what it was. The truth is in fact they did only replace the high and low pressure valves, but told me and charged me labor for replacing entire tubing sections. The 134a refrigerant was also completely removed from the system even though the receipt said they charged the system. My bill should have been $159 for the diagnostic + $30 in high and low pressure ports/valves and maybe 10 minutes of labor, beyond the base diagnostic fee, to unscrew old valves and screw in new valves. Totaling $230 max. They inflated the bill to $439.

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  Response from the owner

  Hi James, We apologize for your negative experience with us on your last visit. We have high expectations for delivering great service every time and we are sorry that we did not meet that goal with you. We are always looking to improve in any way we can. To help us out, could you contact me personally at 678-352-2000. Thank you, Malcolm Cunningham

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