Mark Abernathy- Capstar Lending Austin Center Blvd, Austin, Texas

Mark Abernathy- Capstar Lending Reviews

4.5 stars based on 8 reviews

Featured Comments:

• M

  Marie Reed

  5.0

  Great communication, easy to reach and able to make financing easy to understand.

• J

  Justin Warner

  1.0

  Did we buy a home? Yes Was it smooth during the time? Yes Does Mark care about what happens as soon as he sells your loan? No It was during one of my initial conversations with Mark that I expressed how important it was to me that my loan was serviced with a reputable provider and that I worried about it getting sold and causing me issues down the line. I had done my previous mortgage loan through Wells Fargo and since it was a large bank they managed my mortgage loan and it was really smooth. Unfortunately, I had heard horror stories from friends and coworkers who didn't go through large banks and had their loans sold only to experience issues down the line. Mark assured me that mortgage loans almost always were sold and that it wouldn't cause issues for me. He was 100% wrong. My loan was sold shortly after we purchased the home and Mark or someone from his team wrote down our address incorrectly on the paper work. This caused our mortage paperwork to be mailed to our neighbor. I almost missed my first mortgage payment because the information on how to pay was only included in the mail that had been incorrectly sent to my neighbor. I had to spend several hours on hold to track down what had happened to my paperwork and retrieve my account number. I thought I had it all corrected and now yearly a year later I had to spend 10 hours on the phone with the mortgage provider becuase they incorrectly dispersed my property taxes to the wrong account because of that initial paperwork that was incorrectly filled out during the loan transfer. We made it clear with Mark, we did NOT want to deal with our loan being sold to a horrible loan service provider. Lo and behold, it was, and it's caused us a lot of pain. With so many lending people to work with, I would not recommend Mark. Find someone else.

• S

  Shadetree Brews

  5.0

  Mark and the Capstar team make obtaining a mortgage incredibly easy. Friendly and responsive, never had to wait on a reply to a question. We borrowed through Mark on our first house back in '96 and wanted to work with him again for the new purchase - he's that good that we remembered 20+ years later!

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