Matadors Community Credit Union Prairie St, Chatsworth, California

Matadors Community Credit Union Reviews

3.2 stars based on 22 reviews

Featured Comments:

• K

  KEVIN D. MAYLATH

  4.0

  Will not call me back . Won’t give me a current payment book . Super archaic, can’t do anything online . Thinking of letting them just have the truck back and getting something else . Every month gets worse and worse . They just won’t make it even close to easy to give them money. They have made the effort to call me back and have refunded me the fees I have paid to do phone transactions. Hopefully they will have the opportunity to pay using their website some day . For my part even though I prefer not to I’m going to sign up for auto payments. I do appreciate their efforts but dislike that I have to make a stink to get a response.

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  Response from the owner

  Hi Kevin. A member of our management team would like to talk to you regarding your review. She has emailed you and left a voicemail. Please contact her at your earliest convenience. Thanks!

• F

  Fabian R

  1.0

  The worst customer service and banking experience we have ever experienced. They repeatedly locked our accounts and refused to explain why, leaving us no access to our funds. Avoid this credit union at all cost. It took months to finally close our accounts due to all the hoops they make you jump through

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  Response from the owner

  Hi Fabian, Our Assistant Vice President of Operations would like the opportunity to speak with you regarding your experience. Please call us at 818-993-6328 during business hours or send your contact information to [email protected] so we can reach out to you at your convenience. Thank you.

• C

  Carlos Hernandez

  2.0

  The pandemic definitely hit this credit union really hard, they closed down one location and stopped all of their share branches which means you have to go to the Chatsworth location. If you're lucky the ATM will have money to dispense but most times it doesn't same with the Northridge location. I've had too many issues with bills needing to be paid and my money is stuck either because I can't get money out of the ATM or I can't deposit money into the ATM to pay electronically. The staff is really nice though but the issues I've come across outweigh the good. I feel bad having to close my account here hopefully in the new year they will recuperate, that being said I will not be a part of their recuperating process.

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  Response from the owner

  Dear Mr. Hernandez, Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience you have experienced with our ATM services. We realize that your time is important and wanted to let you know of other deposit options that we offer to our members. Our Chatsworth branch location has a secure Express Deposit box located next to our ATM. Cash and check deposits can be made in the Express Box and are collected once each business day by 3:00 pm. All deposits are posted by the close of business. Another check deposit option we offer is Mobile Deposit through our Mobile App. Please contact our Member Service team at 818-993-6328 with any questions you may have. Our shared branch services have not been discontinued. As a member, you have access to CO-OP Shared Branch and ATM network services. Please visit https://matadors.org/atmbranch-locations to search for locations that work best for you. We’ve put together a list of locations that may be helpful for you for your convenience. Below are two local Shared Branch locations: Certified Federal CU 16830 San Fernando Mission Blvd Granada Hills, California 91344 323-859-2250 Priority One CU 15701 Sherman Way Van Nuys, California 91406 877-762-8663 Below are local deposit taking CO-OP ATMs: Wescom CU 9022 Balboa Blvd. Northridge, California 91325 First Financial FCU 19600 Plummer Street Northridge, California 91324 Premier America Credit Union 19867 Prairie Street Chatsworth, California 91311 Again, we apologize for the service disruptions due to COVID. We appreciate your feedback.

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