Matt Schwartz Southlake Mortgage S Kimball Ave, Southlake, Texas

Matt Schwartz Southlake Mortgage Reviews

4.7 stars based on 94 reviews

Featured Comments:

• Z

  Zach Jones

  5.0

  Matt is wonderful and a mortgage saver. After Wells Fargo collapsed all over themselves and causing another unpleasant experience for my buyer, he was able to save the day. We moved my home buyer to him and the transition was smooth and quick. Even beat the closing date! He is great with explaining details to first time home buyers. Thanks, Jennifer Jones Realtor

• L

  Lyndi Drue

  1.0

  Matt will absolutely waste no time in speaking to you like you are beneath him, and doesn't seem to care when he is told he is offending you. I'm not going to elaborate, becaus I'm certain that regardless of whatever I say here he is going to reply with snark and a condescending attitude. Just be very careful when considering this lender. He will treat you awfully if you don't just go along with what he wants. Edit after closing: when dealing with Matt he told me that the closing amounts that a competing lender was offering me were impossible and that "the numbers won't look anything like they do now when all is said and done." He assure me that his rates were the best available. He was very wrong. I saved myself over $7k at closing and the final numbers were actually better than expected when we came to closing. Please, do not trust this man. You will overpay. Shop around for your mortgage.

• J

  Jessie Flippin

  1.0

  If you are looking for a lasseiz-faire approach to the biggest financial asset of your life and you enjoy being blamed and demeaned for other people’s mistakes, Matt’s your guy. Strap in folks, this is a long one. Screenshots for proof of his behavior are attached. On December 13th, we closed on our house in Parker, CO I contacted Matt for the first time on December 22nd and he issued my husband and I a pre-approval that day contingent upon both of us working the jobs we already had lined up. On January 16th, I contacted him to notify him I quit my job and to evaluate if it was possible for my husband to qualify on his own with his income since we had a $50K cash flow. Matt’s response was that it was possible if we used our 401K money to pay off my husband’s car; on February 9th, I notified Matt that the car was paid off, effectively giving my husband zero debt with the exception of one credit card account with a $25 monthly payment. He issues my husband a new pre-approval on February 15th. We open escrow on a property on February 21st with a closing date of March 25th and a loan amount of $228K. Pre-closing disclosure is delivered on February 22nd. We deliver all requested documents to the loan processor on February 22nd, follow-up documents completed February 24th, and the loan is approved March 3rd. On March 8th, we notify Matt and the processor that the listing agent still has not been contacted and the processor replies that completion date is 3/15. The listing agent attempts for three days to contact him with no response before he finally responds with “appraisal is Monday March 15th at 9am” which is the same day as his deadline. He does not show at 9:00 am as contracted and instead enters the property at 2:30 pm that afternoon without the listing agent present, and does not submit the appraisal that night before the deadline. We contact Matt and his processor several times over the next couple days with concerns of a compromised appraisal and our concerns are ignored. On March 19th, as we are drafting our termination to Matt to switch loan officers, the appraisal is delivered $28K under contract price which forces us to change our down payment from 15% to 5% (our loan is STILL $228K and has not changed, again despite Matt trying to blame our finances for the delay in closing). I communicate with a member of his team the same day as the appraisal and express my concerns over needing to sign a new closing disclosure since our down payment changed from 15% to 5%, and I am told SEVERAL times that the closing disclosure they sent on February 22nd is all that needs to be signed. On March 24th, the day before closing, I receive a call from a member of his team at 9:00 am notifying me that a new closing disclosure was triggered due to the change in down payment and we have to move closing to Monday (four days later). We have to pay for three additional days of storage, UHauls, and a hotel room. Had I scheduled movers, we would have lost that deposit as well. On April 22nd and May 3rd, Matt solicits me on Facebook to try his new 21-day-close guarantee program promising the seller $3K if we do not close on time. I express my frustrations to him over our experience and he turns on a dime once he realizes who I am; he calls us a “train wreck” and a “catastrophe” and tells us we should be thankful he graced us with his approval and that we should feel lucky he’s the reason we’re not renting right now. He explicitly admits that a low appraisal should trigger a new closing disclosure due to TRID, but he STILL tries to blame the sale of our previous home (that was closed with funds in our bank account before I EVER contacted him for the first time), the job change (my husband has had the same job through this whole process, and he issued us a new approval after I quit my job and before we opened escrow), and accounts that need to be paid off (one account that was my husband’s car loan which was paid off before the pre-approval was issued) for the delay in closing.

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  Response from the owner

  Thank you, Jessie. My only hope is that whoever reads this takes the time to read the whole thing so they get to the part where you quit your job, had multiple job changes, multiple accounts that needed to be paid off, a house that needed to be sold, and that we missed your 23 day contract by 3 days. Enjoy your new home!

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