McCoy Federal Credit Union W Michigan St, Orlando, Florida

McCoy Federal Credit Union Reviews

3.5 stars based on 44 reviews

Featured Comments:

• T

  Toriana Roberts

  5.0

  My experience was awesome! I'm glad to be back and my representative was very professional and understanding.

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  Response from the owner

  Thank you Toriana for the 5 star review! We appreciate it. It makes us very happy to know that you were satisfied and cared for. We strive to continue to do so.

• H

  H

  2.0

  Nightmare. 45 minutes to speak with someone each time you call. The automated phone systems do not work. I have been trying to get transferred over from a credit union they bought out. Do yourself a favor and go with Fairwinds CU. What a mistake

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  Response from the owner

  Incoming calls have increased due to the credit union conversion and we are assisting members with their questions. We apologize for the extended wait times.

• D

  Debi Smith

  1.0

  I have been a member for more than 15 yrs and I was quite disappointed that they switched by account charging me $8 a month maintenance fee. The new account offered "free" services I have not used once in 15 yrs. They claim that they sent out a letter that you had to respond to in 30 days - I checked my emails and I never received that communication via email or USPS. Regardless of the numbers of inquiries I made on the phone and messages thru their website I was told to pick any other account - all were listed on the website and I could do it online. I could not find where to do that. I live over an hour away from any branch and by the time I could get to a branch to stop this $8 fee - I have already lost more than $100. Sorry, but making a change that charges the member, hoping they don't respond, is pretty low. The kiosks they use at Michigan office to do your banking offer no privacy whatsoever. While I was there handling my business with the front desk person, a member was doing her banking where you could hear both sides of the conversation. It made me very uncomfortable. They offer - no privacy at all. With identity theft on the rise, they need to find a better way. I changed by address over a month ago. When i was at the Michigan St branch she acknowledged my new address. Today, you guessed it ....I received letters from McCoy that were sent to my old address and forwarded to my new address. I called the day the letters arrived and there were 17 people ahead of me. I chose the option for a team member to return my call -- and, of course, two days later no one has called. I just reached a team member who changed my address AGAIN and said that when the Michigan branch scanned my license it reverted back to my old address. Even though, I told her my new license had not come in she clearly did not take the time to be sure my new address stayed in the system. I am thoroughly disappointed in the lack of service with McCoy. Maybe its this branch but I doubt it.. The services since I originally became a member have fallen short beyond I would expect a CU to treat their members. Years ago it was top notch.

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  Response from the owner

  Sorry to hear we did not meet your expectations - we value customer service above all else and will review the issue that you had. Thank you for posting.

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