Members 1st Federal Credit Union Quentin Rd, Lebanon, Pennsylvania

Members 1st Federal Credit Union Reviews

3.3 stars based on 10 reviews

Featured Comments:

• J

  John Schmidt

  5.0

  I can't say enough about Members 1st. Credit Union. In March They financed a Brand New Jeep for Me, in September I applied for their Visa Card, and was approved, and now I was approved for their Home Equity Line of Credit. My Credit isn't all that Good either. I've dealt with Susan and Emily. They are Great. They both went out of there way. I Love everything about this Credit Union. I want to say Thank You for helping Me out with my Financial Needs. Today I went to the Lebanon location to sign My Loan Documents and the Young Lady I dealt with, was Great. Very Friendly, and Customer Service oriented. I Love this Credit Union.

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  Response from the owner

  We appreciate you taking the time to tell us about your experience, John Schmidt! Thank you for being a member.

• z

  zack h

  1.0

  *I will edit my review if things change* My review is purely reflective of their online banking, technology, and problem solving abilities. All staff members I've talked to were friendly and this review is not reflective of them. -Getting my online account set up was a pain. I had to register/create an account twice for some reason. If I wasn't tech saavy, there is no way I would've figured it out. -I sent an email on above issue and never heard back. -Currently, I can't pay my mortgage online. I was asked to call this other company to solve the issue. I call said company and get bounced around/forwarded to several different departments before someone finally says they're having their own internal technical issues and they can't help me. -I'm not getting paid by Members 1st to do their own technical due diligence. There is no reason I should be calling anyone other than Members 1st for THEIR website's issues or lack of functionality. This is why I gave a 1 star review.

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  Response from the owner

  Hi Z, we are sorry to hear about your experience and would like to see how we could help. Please email us at [email protected]. Thank you!

• V

  Vincent Ringer

  5.0

  Members 1st puts the personality in personal service, from banking to loans to safety deposit to coin redemption, and so much more. Transactions are executed quickly, efficiently, and cheerfully. It's always a pleasure to visit Members 1st !

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  Response from the owner

  Thank you for taking the time to tell us about your experience, Vincent Ringer! We are glad to be part of your financial journey.

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