Members Choice Credit Union Central Ave, Ashland, Kentucky

Members Choice Credit Union Reviews

4.8 stars based on 41 reviews

Featured Comments:

• b

  billy newman

  5.0

  Every Friday I get a chanceTo call Miss Pam And have for the last few years She is always Kind courteous Respectful And professional She is as sweet as fresh apple pie love our 5 min conversation she is the best.............. .

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  Response from the owner

  Thank you so much for the kind words, Billy! Pam is one of the sweetest reps we have! We have the best members, and it's an honor to serve you.

• S

  Samuel Gollihue

  5.0

  Some of the best people to deal with and get really good advice they will always steer you in the right way and Mary French is probably one of the most Pleasant people to ever work with

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  Response from the owner

  Thank you for your feedback! It's always great to hear how our staff is truly helping our members reach their financial goals. Thank you for choosing MCCU!

• K

  Kronos Soulshine

  1.0

  This branch mailed me a letter stating I could delay a December Loan Payment for $25. I was 6 weeks past due but I sent in a check to completely clear any delinquency along with a separate $25 check for the fee of delaying December loan payment. Though they had no policy to cite, a Manager decided that because I was recently past due I shouldn't be able to be helped around the Christmas holiday. Again, I was no longer past due. Then they still cashed my $25 check even though I didn't get the service. I called to get $25 back but was met with zero empathy, zero apology, and someone clearly biting their teeth to refrain an attitude. Not to mention they never officially received signed paperwork for the loan. I could likely stop paying and have a shot at winning any legal proceedings but despite my struggle to feed my family I pay because it's moral. I don't understand a person who works at a company being a Grinch for Christmas and getting personal that I was delinquent. If there's policy fine, but a manager in a bad mood shouldn't be able to just wing it and decline aide the company previously proactively offered. This place can give good service but when it's bad service it's in extremely poor taste.

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  Response from the owner

  Thank you for your feedback. Members Choice CU is appreciative to hear, good or bad comments, so we continually improve for our membership. We are sorry your experience with us was not five stars. Our policy for the Christmas Loan Skip A Pay Program is provided to all members, on the back of the letter. We are very sorry that your member experience was not excellent, during a time that is so fluid and full of changes. We encourage you to give us a call on this matter, and give us another chance to better serve you. Happy New Year, and may 2021 be a little easier on all of us. Thank you again for your time and your feedback!

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