Mercedes-Benz at Long of Chattanooga International Dr, Chattanooga, Tennessee

Mercedes-Benz at Long of Chattanooga Reviews

4.7 stars based on 876 reviews

Featured Comments:

• K

  Kim Willis

  5.0

  Jason made the “new car buying experience” so much easier and more enjoyable than I had anticipated. I didn’t feel pushed or rushed at all. Recently, I had to go to a different car dealership and pick up some paperwork for my dad. HUGE difference in the atmosphere and the attitude of the salesmen there. One was particularly rude to me. That didn’t go over well. The Long dealership has perfected its customer service…keep up the good work! Thank you for being so personable and helpful. I absolutely LOVE my new Santa Fe!! Long of Chattanooga is definitely the exception to the rule!👍💖

• M

  Michelle Brice

  2.0

  I have waited a little over three weeks after my purchase to write and post this review. This was the first time I have purchased a Mercedes from a dealership and Tyson was my salesperson. I will say right up front that the purchase experience was made smooth and easy by Tyson as was the financing. The reason for my two star rating comes in with my lack of service after the sale, which to me is more important than the sale. I purchased a pre-owned GLK 350 and love it. It came with three matching tires and one odd one so my husband wanted to rotate the odd one to the back. That is when we discovered that the wheel lug nut key was missing from the safety kit. I immediately contacted Tyson (a few times by text). He did text me back on one occasion and called me once. He requested that we confirm our missing key and text him again. I confirmed the key was indeed missing and texted him. After waiting a week for a response, I called the dealership and was assured that Jason, the sales manager would call me back that day. I did not receive a call from Jason so I called again the following day and was told he was at an auction but would call me that afternoon. That was July 15 and I am still waiting on that call. I understand that they might not have been able to replace the missing key but since this was a safety issue (I can't take the tire off without it) I thought they would have cared enough about their customers to at least call me back or offer to order a key. What if I have a blowout? This whole issue has given me doubts about this dealership's concern for their customers, especially after they have made a sale.

• B

  Bryson Riggs

  5.0

  Definitely happy to have used Jason at Long this week. We bought two cars from him and was super helpful this week!

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