Meritrust Credit Union - Tyler N Tyler Rd, Wichita, Kansas

Meritrust Credit Union - Tyler Reviews

3.3 stars based on 20 reviews

Featured Comments:

• P

  Paula Hammond

  5.0

  The staff were all very courtesy and glad to see you.helpful and sincere. I just started using this branch and I haven't had any problems and any of the branches.

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  Response from the owner

  Paula, thank you for sharing this great feedback regarding your experience with us. We are glad to hear this and have shared this feedback with the Tyler branch team! We appreciate you choosing Meritrust to serve you.

• k

  ksshane

  1.0

  Can I go below one star. I have never dealt with a bank/credit union that worked so hard at not accepting payments. You cant make a payment using your debit card inside their building. They will instruct you to use the ATM outside in the drive thru. That wont give you the option to make a payment. Then I tried setting up my online account. After putting in all the information it said I already had an account. Then their website asked me to verify who I was using my account number, social, and birthdate. Then told me my birthdate was wrong. I then asked for them to send me my username via email thinking maybe I did already set this up. Never received the email. Ive tried calling several times. Been place on hold for over an hour before giving up. They do give the option to call you back, but I get terrible cell service at work. So that isnt an option. So then I try talking to someone on there website chat. All they can do is verify I do NOT have an online account! And I will have to call to get that set up. I will never do business with Meritrust again. What a pain in the rear

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  Response from the owner

  Hi, Ksshane, we apologize for the frustrating experience and acknowledge the pain points in this process. We appreciate that you took the time to reach out, and we will share your feedback with our team. We are checking to see if we can confirm your situation has been resolved, and we will be in touch. Thank you again.

• K

  Kyle Koerner

  1.0

  I had been banking with them since I moved to Wichita a few years ago. Going from a small town credit union to Meritrust was quite a difference. With my time at this bank I had personal accounts business accounts and loans. I left due to the poor customer service and as I was closing my accounts not a single employee cared to know why I was closing them all. That should tell you what you need to know about Meritrust. You are literally just a number to them.

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  Response from the owner

  Tyler, we apologize for the poor service experience. We care about the financial lives of our members and it's clear that we fell short in our service to you. We're sharing your feedback with our team and appreciate that you took the time to reach out. If there is anything further we can do at this time, please don't hesitate to call us at 800.342.9278. Thank you.

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