Metro Credit Union S Saddle Creek Rd, Omaha, Nebraska

Metro Credit Union Reviews

3.8 stars based on 21 reviews

Featured Comments:

• D

  Dane Herbert

  4.0

  I’ve overall had a good experience with them, up until recently. I’ve always recommended them to friends and said good things but I will now be switching banks. I got charged 2 fees for charges I did not authorize and they refuse to reverse them because of “policy”. They had also been charging me a fee every month for bill pay that I had asked them to shut off but I guess that never happened so I was charged for around a year and she said she was only able to reverse 2 of the fees. Asked to talk to a manager and she said none were available and that the ones answering phones make the decision. So now I am stuck. Fees are clearly everywhere and they don’t do much to try to help with them. Very frustrated and disappointed. Edit: a manager did get ahold of me and did make things right.

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  Response from the owner

  We apologize for your experience and that you were unable to speak to a manager. Could we have a manager contact you about this?

• D

  Dann Lacy

  2.0

  You can never get in touch with a person. Lobby never open

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  Response from the owner

  Hi Dan, sorry that your experience hasn't been great. Saddle creek's lobby was closed after the shift in consumer usage to digital channels, and transaction levels dropped off. To find a list of our full-service locations ( branches with open lobbies), please visit our website at https://www.metrofcu.org/contact-us/locations-hours.

• C

  Chris Pekas

  1.0

  Had to schedule an appointment just to be able to go into the store to open a bank account for my daughter at a bank I’ve been with over a decade. I also had to request additionally to have the appointment with a physical person or else it would be a virtual meeting inside the store 🤨. The most ridiculous thing I’ve heard of. You want people to bank with you but don’t want to actually have to interact with the customers/investors. To top it off, your employees are so out of touch with customer service because of the covid restrictions you implemented that even though we are past this whole crisis they seem to think that they don’t have to show common courtesy to loyal customers on the phone because of lack of human interaction over the last couple years.

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  Response from the owner

  We apologize about your experience at our Saddle Creek Express location. Would you like a manager to be in contact with you about the service you received?

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