Bank of the West N Saddle Creek Rd, Omaha, Nebraska

Bank of the West Reviews

3.0 stars based on 16 reviews

Featured Comments:

• T

  Terry Criswell

  5.0

  Very friendly staff and nice new location.

• O

  Omahabigbill

  1.0

  I have been at Bank of the West for eight years now without any problems other than a more than normal for a transaction to be concluded. They get 4 stars for all those times. The other day I went to the North Saddle Creek branch to make a deposit. I was the only one in the drive thru lane. I pulled up to the window and a few minutes later the teller came to the window and opened the drawer. I put my check and card in the drawer and said "deposit please". I did not hear the usual courteous greeting when making a transaction. I looked at her and she had a stoic look on her face. Ok, that's a little unusual. I then waited over 5 minutes for a simple deposit with a check from a major bank. I didn't understand why it was taking so long. Finally she comes back, opens the drawer and I take my card and the receipt. Not one word from the teller. I always hear "is there any thing else I can help you with"? Nothing. Some might not think this was a big deal, but yes, it was! I was raised to be polite and courteous to everyone, especially when I was working retail. Not anymore it seems, for way too many of the young people today. I hope the manager at this location let's the employees know that they are not doing us a favor for our business, we're doing THEM a favor for using their bank for our money. This was a no star day for the bank, only because I couldn't give a no star. Thanks for listening.

• K

  Katie (sweetnothing78)

  1.0

  Unbelievably awful customer service at this branch. The tellers don't know how to count 25.00 in quarters. They said you have to roll it yourself. Then proceeded to give me a dozen wrappers and told me to go to the parking lot.. For those who know how to count change 25.00 in quarters only requires 3.

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