Michigan Legacy Credit Union N John St, Highland, Michigan

Michigan Legacy Credit Union Reviews

3.2 stars based on 17 reviews

Featured Comments:

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  shannon dorchak

  5.0

  100% thrilled with our experience at Michigan Legacy. Not only have I done my banking here for years, I recently refinanced and opened a new loan. Adam, Andrea, & Nina are exceptional at their job & made the process seamless. We sold our trailer & our buyer had issues with her credit union - switched to Michigan Legacy & they had previous banks issues completely cleared with in a day. Cannot express the amount of gratitude we have with them!

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  Response from the owner

  Hi Shannon! Thank you for telling us about your experience! We are so happy that Adam, Andrea, and Nina were able to provide you with such an exceptional experience. We love hearing from our members and appreciate that you took the time to write this review and recommend us on Facebook!

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  Gunner The Tracking Hound

  1.0

  I dont know what happened to you guys. My wife and I have been members for 5 years and the service all around has gone WAY down hill. Between the ATM constantly being out of service to being open at weird times to nobody seemingly knowing how to help or what protocols are. We've had alot of weird problems that have happened the last couple years with this credit union. The most recent problem was we were told there would be a 9 day hold on a check we received through an inheritance. Ok, apparently you guys are the only ones that put a hold on this particular bank the check was though, but whatever. Well now my wife calls today after the 9 days, when it still hasn't been released and is told "well its really 9 to 14 days but we will release a little". Oh, ok that would of been nice to be told. You guys USED to be great with service and that's the whole reason we banked here. Not anymore. I hate leaving bad reviews but I'm sorry guys we're just not happy and will be exploring other credit unions. Jason

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  Response from the owner

  Jason, I would love to call and discuss this in detail with you; however, I can't tell from the name who to call. Please call and ask for Andrea so we can resolve this. Unfortunately, the most fraudulent checks are Bank checks which is why holds are necessary and they can take some time to clear depending on the circumstances. As far as the ATM I would love to know which one as our ATMs are relatively new.

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  Ryan Lee

  1.0

  Updated review- I'm not sure what's changed around here but they seem more interested now in collecting fees than having members. Local staff is still very courteous but they will not for any reason refund fees. Or even cut them in half to work with their members. God forbid you should have a mix up and need some help remedying the situation. They WILL hang you out to dry over $100 worth of fees. I can only guess they are struggling to stay in business. Original review- 3 stars....Got me approved for an RV Loan when no bank would, really helped jumpstart my credit rebuild. But it is very difficult to get ahold of anybody.

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  Response from the owner

  Ryan, thank you for the honest feedback we have been experiencing high call volumes and are hiring to accommodate the volumes. Please feel free to text us at 248-409-3150 for assistance our video access also is available on the website and mobile app. Thank you again for being an owner.

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