MIDFLORIDA Credit Union Bruce B Downs Blvd, Tampa, Florida

MIDFLORIDA Credit Union Reviews

3.6 stars based on 18 reviews

Featured Comments:

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  Isabel Jeffries

  5.0

  Was signed up by Kevin Malzone and told that I would get the $200 promotion if I spent 5 $10 transactions in total to $50. I didn’t receive the promotion until after my first direct deposit. All is well, MidFlorida is the place to be.

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  Response from the owner

  Hi Isabel, The experience you've described doesn't live up to the high customer service standards that we set for ourselves and I can understand why you were frustrated. Thank you for taking the time to let us know about your experience so we can work on improving. -Rebecca

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  Tiffany Bell

  5.0

  Today my banking experience with Stacy was out of this world. Her colleague Raymond’s friendly engagement was an extra cherry on top! What’s even more amazing is that I always experience 5-star customer service when I go to this bank. Michael Nichols did a phenomenal job with setting up my business account. And my drive-thru teller experiences have all been great as well. I wanted to take a few minutes to ring the bell for the excellent care and professionalism that I always receive when I go to the New Tampa MIDFLORIDA branch!!!! Thank you all for your commitment to high quality customer service. It really makes the difference.

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  Eric Hansford

  1.0

  This is in regards to the mortgage department. My older brother has been going through the home buying process with LaToya and Maria. They have been giving him hell. They gave 2 closing dates in the contract and did not stick to either of those dates because they kept coming up with new requirements each time even though he had everything turned in. Very poor communication and now we are having to wait in a hotel because these two can't get their acts together. This is coming at a price we cannot afford with all of these hotel stays and Mid Florida should be held responsible for this. Chances are someone will come on here and say "they will look into this" even though they won't. Very disappointed and this is ABSOLUTELY RIDICULOUS!! I WILL NOT BE RECOMMENDING THIS CREDIT UNION TO OTHERS!!!

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  Response from the owner

  Hi Eric, I'm so sorry to hear this and can understand why you're frustrated. If your brother would like to speak with someone about his experience, please have him send an email to [email protected] with his first and last name and the best phone number for us to reach him. In the meantime, I will share your comments with the appropriate management team. -Rebecca

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