Mortgage Servicing Solutions Washington St, Providence, Rhode Island

Mortgage Servicing Solutions Reviews

2.0 stars based on 20 reviews

Featured Comments:

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  Erika

  5.0

  We’ve been using this mortgage servicer for a few years and since we are refinancing now, I hope our next mortgage servicer is as KIND, PROFESSIONAL, RESPECTFUL, and HELPFUL as RI Housing/ Mortgage Serving Solutions has been. I actually looked forward to answering their calls when I was 15-29 days late, and ANY time I needed help or support, I was met by someone helpful with a great attitude. Thanks, everybody. KEEP IT UP!

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  Michael DellaCamera

  1.0

  So interesting... Camden also sold my Mortgage to this out of state group many years ago, and owning homes for 40+ years have never experienced a less helpful, rude, feature lacking company. I suppose the 5-start reviews are for those that accept the way it is: Automatic payments ONLY on the first. Don't want your statements snail mailed to you? Tough. Want to change your payment date? LAUGH.... Talk to someone? Maybe... depends on the alignment of the planets, and waiting for a call back is .... wow that paint is drying nicely. When you do talk to someone, do you feel the love? I mean, they must all really hate their jobs. Honestly, I think the company is more a collection agency looking forward to foreclosures so they can let their personalities out in full force. I've had enough. Refinancing to a reputable lender that actually cares about its customers, and after checking them out, they always service their loans. No need to worry about mine being sold again and again. One plus note.... New website (Mortgagee Portal) is MUCH nicer than the old one..... but you still wont find loan docs, or the breakdown of your escrow payment and fees paid each month. Maybe it is different for others? But my document center only contains statements.

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  Tyler Thorpe

  1.0

  Id give them no stars if possible. Every month I attempt to log in at least a 100 plus times with the same notice saying "credentials not recognized". Then randomly the website lets me in to pay my bill. I called today and wasn't transferred to IT but was told its my issue and not there's. This after speaking with someone last month who said "I don't know why this is happening to you, this only happens when accounts go default, which you've never missed a payment". I was supposed to get a phone call and never received one. Im about to figure out how to jump ship because this company refuses to help or take responsibility.

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