Mountain America Credit Union 2200 W West Jordan, Utah

Mountain America Credit Union Reviews

4.1 stars based on 44 reviews

Featured Comments:

• B

  B B

  5.0

  Mountain America has been hit or miss for us. Sometimes the customer service is good sometimes its terrible. However Noah, at this branch is by far the best employee we have ever worked with. And I've worked with A LOT of them. We have 4 business accounts with you. Had multiple loans through you. And i've never been so impressed with the customer service he provided. He was working at a different branch on Saturday when they were slammed, customers were being ridiculous, and rude, yet Noah was so happy and helpful. He helped us get our loan, which has been a breeze. He's extremely attentive, checked up on us multiple times, and very knowledge. He is hands down the best employee that works for Mountain America.

  ---

  Response from the owner

  Hey, B B! Thanks for taking the time to leave a review. We're thrilled to hear about your experience. We'll be sure to pass your kind words on to Noah and his team. We look forward to serving you again soon!

• T

  Tu'utanga Sandy

  1.0

  I came into this branch to break 200 into dollar bills. I thought I could place my pin with the teller to withdraw asked for ID. Thats fine, I forgot my id so I went outside to the ATM and came back in line. Only to be told they are short 1 dollar bills. You're a financial institution, Im sorry I was an inconvenience to ask for 1 dollar bills and 'you will be short of 1 dollar bills' for the next work week. That was her excuse when the previous teller said he could help me. You're in the business of helping people take care of their money yet you have no customer service skills. Blatantly refused to help me, and said I should go to another branch. If you can not handle face to face interactions with customers you should not be working in a bank. I am a brand new customer to Mountqain America and I really want to close my account and move to another institution. I went to my branch on 106 and they are always ready to help and smiling. They make me want to stay with Mountin America. Although this branch is closer to my home I definitely will not be setting foot in your branch again.

  ---

  Response from the owner

  Hi, Tu'utanga. We apologize about the negative experience you had at our branch and appreciate you leaving us a review. We'll be sure to pass your feedback on to our team so we can improve. If you have any additional feedback you'd like to share, you can email us at [email protected] and we'll have a team member get in touch with you as soon as possible. Thanks!

• R

  Rianna Gurr

  1.0

  Mountain america has the worst customer service I have ever seen. Spend an hour on the phone w then to do anything; change account details, order new cards, cancel cards, etc., and the updates will not be made. You will have to call at least 4 different times before your equest is actually put in. This results in payments being declined and you are charged extra fees for it. Scammers.

  ---

  Response from the owner

  Hi, Rianna. We're very sorry to hear about your negative experience with us. We'd love to hear more about the situation and how we can improve. Email us at [email protected] more information and we'll have a team member in touch with you as soon as possible. We hope to hear from you soon. Thanks!

More reviews (41)