Mountain West Bank - Post Falls E Seltice Way, Post Falls, Idaho

Mountain West Bank - Post Falls Reviews

3.3 stars based on 22 reviews

Featured Comments:

• I

  Idaho Model Shipbuilder

  5.0

  Established trusted service. Dependable. Outstanding Bank .

• E

  Ed L

  2.0

  Been delaying a review but I think now's the time. When we first moved here to north ID, I needed to secure a bridge loan until we sold our previous home. We were put into contact by our real estate agent to Mountain West in Coeur d'Alene. The loan officer seem nice and helpful BUT after a month plus, absolutely nothing was done. We sent ALL of our loan paperwork and he kept on delaying saying he needed something else and when he finally submitted our loan application, we didn't hear a word!! And now it's been almost 6 years and it's the same story. Our church needed to refinance our mortgage as a balloon payment was due. Again we were referred to Mountain West and AGAIN after a month plus of submitting paperwork and talking over the details, NOTHING was done. Since I have an account at STCU I decided to try them; in about 10 days, our church's loan application was submitted and within another 10 days approved. Meanwhile, the loan officer at Mountain West came back and requested more info!! SERIOUSLY???!!!! I told him we got our loan from another institution and that was that. Doing "normal" banking at Mountain West is typical of any other bank. However, it seems getting a mortgage is almost next to impossible; I don't know if their mortgage staff is clueless or just incompetent OR maybe Mountain West's process needs to revised!! Sorry guys, the PF branch staff are all nice but the mortgage group in C'da is useless!!!

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  Response from the owner

  Hello Ed, Thank you for letting us know. We are sharing your review with management. If you would like to discuss this further, please contact our customer support center at 1-800-641-5401. Please accept our apology for your negative experience.

• M

  Melissa Johnson

  1.0

  Is there such a thing as half a star!

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  Response from the owner

  Hi Melissa, We're disappointed to see you had a negative experience. Will you please contact our customer support department to discuss the situation that led you to this review? 800-641-5401 We cannot discuss account information over social media. Thank you.

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