Mountain America Credit Union E Seltice Way, Post Falls, Idaho

Mountain America Credit Union Reviews

4.7 stars based on 17 reviews

Featured Comments:

• D

  DeAnna Fowles

  5.0

  Graeat service! Everyone there is very helpful, & friendly.

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  Response from the owner

  Thanks for sharing your experience with us, DeAnna!

• J

  Jaime

  1.0

  My husband recommended me and at first I was happy. But then i realized they were stealing from me by charging me extra fees. For example I do have the go negative option and I understand it charges 25 per transaction. . However when I know I was at the beverage barn before the account when negative and then I went to Walmart and actually put my account negative they were charging me double fees . And they cover their tracks bu not posting the time with the ACTUAL transaction. When I have proof with receipts. They've stolen over 100 in fees because of this.

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  Response from the owner

  Hi, Jamie. We apologize for the negative experience you've had with us and the inconvenience it has caused. We'd like to hear more the situation to see how we can help or improve. Please send an email to [email protected] with your contact information and we'll have a team member get in touch with you as soon as possible. We hope to hear from you soon!

• M

  Mike Reda

  1.0

  MACU has truly gone downhill in the last few years. I recommended my partner to apply for a loan there since I got multiple loans through them, and this has been a complete nightmare of an experience for her. The loan process has been absolutely awful for her and no one at the loan service center seems to care one bit. She has been approved yet had to jump through multiple hoops and has had to constantly follow up /herself/ to get the process constantly moving. It has now been 24 hours since she was supposed to receive the loan agreement paperwork to sign, and nothing has been sent to her. Time has been crucial as the vehicle she has been trying to apply for might be gone soon, which has been stressed multiple times to the agents, to no avail. The total time since she applied for a loan has been over one week now (due to the incompetence of the employees handling her loan), which is absolutely awful turnaround time. I do NOT recommend to apply for loans here anymore. This is so unfortunate, as I really thought MACU was one of the best. Other credit unions could finish up and have all documents processed within 24 hours for a loan.

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  Response from the owner

  Hi, Mike. We're very sorry to hear about the negative experience you and your partner have had with us and the inconvenience it has caused. We would love to hear about the situation to see how we can help. Please send an email to [email protected] with more information and we'll have a team member get in touch with you as soon as possible. We hope to hear from you soon!

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