MountainCrest Credit Union Broadway Everett, Washington

MountainCrest Credit Union Reviews

2.9 stars based on 12 reviews

Featured Comments:

• H

  Heather Bailey

  4.0

  It’s always interesting/entertaining to read other peoples reviews on a place, and almost all of the negative reviews are based on the reviewers own problems and mistakes, and are not reflective of the actual business 🤦🏼‍♀️ Things like your credit score or history with other credit unions, or your lack of financial responsibility have nothing to do with Mountain Crest Credit Union, or their associates. A review of a business should be related to how the company treats it’s customers and provides whatever service it is responsible for. We have held car loans with MCCU for several years, and have never had issues with customer service or judgmental and condescending behavior from its associates. I call in our payment every single month and speak with one of the three employees that that usually answer calls, and they always pick up immediately, and are very pleasant and helpful. The one aspect of their business that can be quite irritating, is the barrage of phone calls each member of the account receives on their personal phone, as well as their workplace, if they are only a few days late on a payment. They will call you in the morning and the night, and every single day after that, until they get ahold of you, or you make the payment. I understand WHY they do this, but the grace period should be a little bit longer, and reflective of that members past payment history. If we have been customers for several years, are never more than 7 days late on a payment (for whatever reason), and always honor our commitment on the debt, then I don’t think we should be treated like irresponsible or “risky” customers. I am not a person of color, nor am I in a relationship with a person of color, but I have never observed any mistreatment to others by MCCU, based on their race. This is not saying that they don’t, but I have never personally seen it. If those claims are true, I hope those individuals take the necessary actions, and provide proof that it is happening. That is never acceptable and should be addressed and resolved in order to make real changes within our society. All that to say, Mountain Crest Credit Union should not be “avoided like the plague”, in my opinion. I believe they offer competitive rates and excellent customer service. I DO think that the member website needs improvement and made more user friendly.

• R

  Rab Rab

  1.0

  This place is very racist. It should be called White People's Credit Union.

• J

  Jami Lyle

  1.0

  Biden privatized deal when you don’t have insurance. Over $1,000 for a month’s coverage, AFTER I reinstated with another company. Because they failed to provide paperwork I needed to sign. Then said I owed & canceled. So instead of $1,200 for a year. The BS insurance they got was $1,000 for 30 days. So $2,200 for 13mos coverage.

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