Murdock Hyundai of Murray - Service & Parts S State St, Murray, Utah

Murdock Hyundai of Murray - Service & Parts Reviews

3.4 stars based on 16 reviews

Featured Comments:

• J

  Jeremy Harrell

  5.0

  Wish they were in Texas. 3 Hyundai dealerships service shops in San Antonio area are horrible

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  Response from the owner

  Hi Jeremy. Thank you for the great rating! We appreciate your business!

• S

  Sheri Christensen

  2.0

  I've been really happy with Murdock's . They've been always helpful. But I've been trying to get in to get my car serviced. I've placed 8 calls in the last two weeks, twice going thru the main phone, and no one answers or even goes to voice mail! I'm disappointed.

• S

  Spencer Trotter

  1.0

  If it weren't for the incidents I'll talk about in the following paragraphs, I'd still probably only give them 2 stars. Their service is very slow and it takes forever to get in. Sometimes I've had to wait so long for someone to even ask why I was there that I thought they couldn't see me. They act like you're bothering them just being there. If you're thinking about buying a car at Murdock Hyundai, don't get the service package, because once you do, they have your money and they have no motivation to give you a satisfactory experience. Now for the reason I gave them 1 star. I dropped my car at 4:30 for an oil change and a tire rotation. I waited and waited for them to notify me that my car was done. At about 7 o'clock I tried calling with no answer. I spent the whole night wondering what was going on because I didn't have a ride to go see. The next morning I showed up early to find that the power was cut off because of the construction they were doing. I don't blame them for the power outage, but I am upset that they didn't even try to reach out to me to tell me what was going on. They all had cell phones they could've called with, or they could've asked another office to contact me but no, I spent all night worrying for nothing. Other than this power outage, their construction has made things more inconvenient than it was before. The parking lot is a tight maze and they're working out of a trailer with no obvious place for costumers to enter. What's worse is when I made my appointment, they didn't tell me any other this.

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  Response from the owner

  Hi Spencer. It sounds like we could have done a better job communicating with you about your car. Please accept our apologies. As you noted, we are currently undergoing major renovations of our Hyundai building, which began about the time you were in for service. While we planned for this, there are always unexpected situations that cause delays. Our shop has already been operating at capacity. Part of the reason for the facility upgrades is to increase capacity and create a better environment and experience for our guests. We appreciate your patience in the meantime. Best regards, Murdock Hyundai Murray.

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