Murray Auto Sales S State St, Salt Lake City, Utah

Murray Auto Sales Reviews

4.0 stars based on 304 reviews

Featured Comments:

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  NerdyAsFuck

  5.0

  Murray Auto made buying my dream car an easy affordable reality. I bought a SICK 2013 Chevy Camaro from them today and the entire process was extremely smooth. Jesus helped me with everything I needed and got me driving the car as soon as he could. Thank you for making my auto wish come true Murray Auto!!!

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  Kimberly Alfaro

  1.0

  I am very disappointed and frustrated of my experience here, it was ABSOLUTELY HORRIBLE! I bought a 2016 Jeep Sport Utility vehicle and I didn’t even drove the car for a week and I was already experiencing issues with the car, specifically the transmission heating up & the AC not working. We went back to complain and they stated that there was a problem obviously & they would charge us the $300 to get it fixed & fix the AC…they kept delaying it and stated it was going to be fixed next week, then another week goes by and I didn’t have the car for a month. After they fixed the engine issue. Tony let us know they could not fix the AC and he referred us to Jeep dealership, I’m sure they knew that from the beginning they couldn’t deal with that kind of issue and I’d rather have them be honest with me then to say that they can’t fix the AC because they don’t have the parts for a Jeep. Tony the supervisor said that he would work with us & not charge us the $300 because they did not get the AC fixed. He referred us to a Jeep dealership and promised that if the dealership charged us let’s say $250 then we would pay the difference, $50 and if the Jeep dealership charged us more than that they would pay the rest. I called them a couple of times to confirm that this is what they said. Tony confirmed and stated that if I had any issues to contact him and call them for them to make the payment. We got the AC fixed with the Jeep Dealership and the total was $700, the rep contacted Murray Auto-sales & spoke to Tony, and he said that they were not going to pay for it and we had to pay $700 out of pocket. It hasn’t been 6 months and I’m having issue with the fuel pump. This car has given me so many problems & I feel like they knew about it and would rather lie to their customers. In this process Tony was UNPROFESSIONAL, DEFENSIVE when he would speak to my parents AND DISHONEST. I’ve never had such a horrible customer service experience with a dealership. Even the Jeep dealership apologized for their behavior. I HIGHLY RECOMMEND EVERYONE to go to another dealership. I don’t want anyone to have the same experience as I did. I’m surprised that this dealership is still running & will report them. I’ve never given anyone a bad review. Mind you, I understand that not every vehicle will be perfect. It was the customer service experience that I had with them & of course on top of that my vehicle is not working.

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  Response from the owner

  Hi Kimberly. I'm Chris, manager here at Murray Auto Sales, thank you for answering the phone you were very nice but as I told you on the phone I still don't understand why you called Tony unprofessional and dishonest after fixing your vehicle and spend $3,800 to fix the engine. When you bought it AS-IS and refused the warranty we offered, you also brought the car back after a month and we sold you a good car, the engine worked but according to the mechanic you drove the car without water as it had a leak because one of the hoses got damaged, again there's no way we can predict that. But anyway we fixed the car and we asked your father to pay us anything and he promised to pay us $300, after you picked up the vehicle you indicated the a/c was not working and you and I agreed that you would NOT pay us the $300 and for you to take care of that problem. 6 months later you gave us a bad review because you are mad as the fuel pump went out and I understand your frustration but like I told you on the phone you can't blame tony because there's no way we can predict if your fuel pump is going out 6 months ago, in fact no mechanic can predict that. It is your car after all and putting a bad review every time you invest in your own vehicle will not help you. As I told you on the phone, you can always bring us the car and we can help you by charging you our cost or helping you with the labor and you pay for the parts, because just like you or any other customer, we will try to help as much as we can. I'm sorry you had so many problems and as I told you on the phone we can help you but I don't appreciate you calling us dishonest and unprofessional that's not fair especially you working on customer service and asking tony not to tell your dad a lot of things that you know what they are (and don't worry we won't tell your dad anything) also by the way your dad called us 6 months ago and apologized and he was very grateful to hear that we fixed the issue with your engine after you continued to drive the car after it overheated.

• A

  Aiulu Lautaimi

  5.0

  I just wanna say I love our experience with Murray Auto. From the moment we walked in the door Jesus helped us out. He showed us a couple cars that could possibly fit our budget. Given our experience with some other dealerships before Murray Auto. We was ready to just call it a day but Jesus worked with us and got us approved for a 2016 Acadia Denali. I appreciate his hard work and pushing through to get us approved. We are so happy with our car and we definitely will be back. 💯 Love the service at Murray Auto Sales. Thank you for helping us. 5*

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