My Community Credit Union - Main/Downtown Branch W Louisiana Ave, Midland, Texas

My Community Credit Union - Main/Downtown Branch Reviews

2.7 stars based on 36 reviews

Featured Comments:

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  Brandon McKnight

  5.0

  I have had multiple issues with this bank. However, Rebeca Bejarano has definitely resolved most all of them for us. Still do not like the new software for accessing statements and such but she makes the best of it and provides us with any needed assistance. Thank you.

• M

  Michael Mathis

  1.0

  I have had many different banks over the past 15 years, and I have to say this is the absolute worst! Set up auto draft with several of my accounts they can’t seem to get the system to work right! forcing me to physically go make a payment, which somehow they still find a way to mess that up on multiple occasions! Online banking through the app is a joke! Customer service is terrible. Depending on who you speak to in members services will depict if you leave satisfied or P.O., Paid off a vehicle and they took 5 months to get me my title only after I had to physically go in and request it for the third time.I’m switching all my accounts as soon as I possibly can! This bank adds unnecessary stress to my life.

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  Response from the owner

  Hi Michael. This is not the customer experience we strive for at My Community Credit Union. We want to make sure that we can properly address these issues. I understand your time is valuable, Michael, and we apologize for the inconvenience. Please allow us the opportunity to have your experience thoroughly reviewed and addressed. We want to ensure your feedback is forwarded appropriately and used to improve your experience with our bank and all customer experiences with our bank moving forward. Thank you for your time and feedback. We look forward to improving our services to better serve our customers of the Permian Basin.

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  Vince B

  1.0

  I have been with this credit union for many years. I have had good experiences and bad experiences. But never have I thought I would see the day where I pay off my rv loan and they are refusing to give me my title to the rv because I have an outstanding balance on another loan that isn't even related to the rv loan that I paid off. I have made numerous calls to tell them they have no right to hold my title since I paid my rv loan in full and yet all I am hearing is lame excuses and no call backs. Maybe I just need to get an attorney involved. This credit union is acting like some mobsters.

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