NASA Federal Credit Union Solomons Island Rd, Annapolis, Maryland

NASA Federal Credit Union Reviews

2.9 stars based on 9 reviews

Featured Comments:

• J

  J Burke

  5.0

  I have been with this bank for 20 years and I have to say it really is the only bank I want to continue doing business with. Everyone I've dealt with has been knowledgable and helpful, and I've not had to deal with any of the irritating policies and terrible customer service that other FCUs have like Navy, or any of the other banks like BOA or Citibank have. I have had all my loans through this bank and have been very happy. Our loan officer (John Hilliard) took exceptional care of us and made himself regularly available to send new rates when we bought our most recent home. Prices were fluctuating a lot at that time and since we were at the top of our budget even a small increase or decrease in rates made a huge difference in our monthly payment. We simply could not have done this without him. The sellers were also a huge pain to deal with so there were additional complications that caused a lot of work on the bank's end, and we just appreciate how patient everyone was with our situation. My recent car loan went smoothly and our loan officer for that was really nice and and also very fun which made it another great experience. There really is no other place for me when it comes to banks, and the Annapolis location in particular is my favorite location to visit. Thanks to you all for 20 years of outstanding service. People don't appreciate how a bank can make a huge difference in people's lives but I have to attest to the truth of that. Thanks for making complicated transactions and situations and generally not-pleasurable adulting as easy and convenient as possible. Side note: The app hasn't been around the whole time I've been a member and I wanted to give you a shout-out for that too. It is simple and functions well and makes all my transactions easy and seamless.

• M

  Matt Zayas

  5.0

  Jodye was a great help today. She was thorough and understanding of my banking needs.

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  Response from the owner

  Thank you Matt - we will pass along the great feedback to Jodye. Thank you for taking the time to leave a review!

• A

  Amber Emory

  1.0

  My debit card informationhad been stolen, so I needed a new card. The first gentleman who helped me was very nice, but when I went to the ATM the card didn't work (surprise surprise). I went back in and they said have a seat while they fixed it. I waited 20 minutes and finally walked back to see how long it would take, the woman who had reset my card said she didn't realize that I was waiting even though she saw me take a seat. Terrible customer service.

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  Response from the owner

  Hi Amber - we are sorry to hear of the unusual wait that you experienced. We will send your feedback to management to review to make process improvements. Since you have a debit card with us, we just wanted to let you know of our mobile banking app that allows you to lock your card immediately if your card is lost or stolen. We hope your future encounters with us are nothing short of stellar!

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