Navy Federal Credit Union Main St, Highland Falls, New York

Navy Federal Credit Union Reviews

4.5 stars based on 11 reviews

Featured Comments:

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  patricia dempsey

  5.0

  Like every other aspect of Navy Federal... OUTSTANDING! The staff here went out of their way help me with an unusual situation involving an auto loan. When the dealership didn’t want to accept a check with the word ‘draft’ included on it, Navy Federal worked their magic to make it all happen. I very much appreciate their time and effort. This branch looks immaculate and every person I spoke with was professional and kind. I’ve been an NFCU member for over 21 years, and ditched the other bank accounts years ago when I realized NF has everything I’d ever need with the best customer service out there. Thank You!

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  Anthony G

  1.0

  I am a powersports dealer, we accept bank checks all the time. This bank issues checks that you must fill in and enter a code that they provide over the phone at the time of purchase. I have now had 3 checks bounced from them saying they cant read the checks scanned and sent from my bank. I have copies of the images, they will not let me email them. After this last experience of them bouncing the check then calling and having the only helpful person explaining how to correct it. I did as per her instructions..... Then it bounced again i called and spoke with 3 people now none explaining how we can resolve it, and even better they can ever get a manager or boss on the phone? I will find a way to hopefully get the member to resolve this(praying they do the right thing) and never accept bank checks from them again. All phone associates are polite and kind, but have 0 knowledge of how to resolve problems or know who their boss is.

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  Ashley Carr

  5.0

  Staff is always friendly and helpful

More reviews (8)