Navy Federal Credit Union Shadow Creek Pkwy, Pearland, Texas

Navy Federal Credit Union Reviews

3.4 stars based on 27 reviews

Featured Comments:

• A

  Aishia R

  5.0

  Love my bank!! Always busy but efficient.

• J

  Jamal Cheeks

  2.0

  Yesterday (June 21, 2022) I visited the Pearland NFCU branch office. The purpose for my visit was to initiate a wire transfer. I was warmly greeted as I walked in and asked "may I help you?" I expressed the reason I was there (domestic wire transfer) and was asked to have a sit. There were approximately 3 other people waiting to see a Navy Federal representative. After an hour had passed, I was to speak to the branch manager. The branch manager was not available. There was a person in charge of the branch that I did speak with. She expressed that "everyone is working as hard as possible" and was apologetic for the wait. An hour and 20 minutes had passed before I was actually seen. Once I was seen, the Navy Federal representative asked me had I filled out the "paper" for the domestic transfer. I replied, "no ma'am, I was not given a paper to fill out." It took me approximately 10 minutes to fill out the domestic wire transfer information, which could have been time saved if I was given the paperwork to fill out as I waited to be seen. Here's my point. I'm thankful we have a NFCU branch office in the area. In my opinion, this particular branch office could use additional staff and and training on customer flow from entry to exit. Additionally, because of the number of people moving into the Pearland and surrounding area, it may make sense to examine how to best serve a larger customer base with an end state of exceptional customer service.

• I

  Isham Williams

  1.0

  Very inefficient! Direct reflection of management, or lack there of.

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