Navy Federal Credit Union Meyerland Plz, Houston, Texas

Navy Federal Credit Union Reviews

3.6 stars based on 49 reviews

Featured Comments:

• L

  Lynn Marie

  5.0

  Great customer service! I went in trying to get some documents about my account and they were able to accommodate me! Even when I wasn't exactly sure what I needed. Super friendly, clean bldg, and very professional staff!!

• A

  Albert Daniels

  5.0

  As always everyone was extremely helpful!!!

• C

  Christa G

  1.0

  If I could give this location zero stars I would. I’ve been a member of navy federal for 5+ Years And have always received excellent customer service until I came to this location. This location makes navy federal look like a terrible company. The staff is very unwelcoming and unprofessional. I’ve come to this location twice and the last visit was it for me. I was flat out denied service and had to leave and finish my transaction over the phone. I came on Monday June 6th 2022. As soon as I walked through the door a tall man at the front door(who didn’t introduce himself) began to interrogate me as if I didn’t belong there and once I told him what I had come for he pointed me to the waiting area. I was then called into the front right office by a young woman that never introduced herself but talked to me the entire time in a snarky tone with a scowl on her face. She then began to make up all types of ridiculous policies and reasons why she wouldn’t help me that day and shoo’d me away. I know the policies she made up were false because like I said I’ve been a member for 5+ years, visited multiple locations, & hand countless interactions with my bank. So knowing everything she was saying was false I just left peacefully and finished my transaction over the phone which was a much better experience and the customer service I’m used to receiving from navy federal. This location NEEDS TO RE-STAFF IMMEDIATELY. The employees don’t represent the brand well and will turn ppl away from the business.

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