Navy Federal Credit Union Heritage Oaks Dr, Pensacola, Florida

Navy Federal Credit Union Reviews

3.6 stars based on 27 reviews

Featured Comments:

• J

  Jose Calos

  5.0

  I really don't know why this location have bad reviews. Every time I been there the customer service is on point. I needed a new debit card and Matt to care of me, Outstanding Customer service.

• C

  C N

  1.0

  I applied through [Blue & White "i" logo'd Job Listing Site/App], and had prior interest in the posted job due to exposure via family in the past. Getting hired for Navy Federal was a huge pain. It was dozens of emails of paperwork, and appointments, and fingerprinting, and getting to campus, etc. Most of the time, they were on point. A few times however, "Due to Covid", things went awry such as me showing up to campus 30 minutes away and sitting there for almost 2 hours before they told me to just forget about my badge, I wouldn't need it. I remember thinking to myself, and exclaiming on more than one occasion, "This isn't worth all the flaming hoops for 15$ an hour." This was during the onboarding process, so I thought like most that I'd just wait it out and it would be better. The work environment was no better. It was fake and robotic. Plasticky and name branded. I had 5 different managers directly, and countless others from different areas of the company emailing me daily about things I needed to respond to. I was entry level data entry, as my 10 years of customer service, sales, marketing, logistics, AND management were of no use here. So it quickly became a confusing mess of mindless tedium, and overmanaging. The "carrot" of working for NFCU through Aston Carter, is the potential of being offered a full time job on the NFCU team! This comes with pay starting at 22$/hr for the exact same work I was doing! Wow! Maybe if I really work hard, and put in OT, and produce, I'll get hired on and have a super good job! Right? Wrong. On my team, there were contractors, (not NFCU employees), that had been contractors at 15/hr for over 2 years! They actually did most of my real training, all while being required to maintain their own performance with no discrepancies. The REAL kick in the shorts, was when we'd get company wide emails welcoming new members to the team. I worked in Security, but every department received emails for anyone being hired on, period. The HR team would do it to make people feel welcome, and with a bit of a story to them aswell. After about 4 or 5 emails in 90 days showing 18-22 year olds being hired on with little or NO experience, fresh out of high school or college, to the NFCU team for 22-30/hr. It became clear. Nepotism runs deep here. I worked Security and had the tools needed to research my coworkers. 5/5 people that I researched are directly related to higher up NFCU employees, employees/leaders of Black Knight, Healthworks Med Group, or PricewaterhouseCoopers LLC. These are all companies deeply interwoven via relations to their SEC filings, Medical/Employee Insurance, and so on. Researching, linking, and recognizing the nepotism and that I will likely never be hired on regardless of how well I do, I put in notice. The other contractors who trained me were far better than I'd ever be and yet there they were. There's no "race to run" with these people. You're simply the entertainment and the peons to those who would've been hired on over you anyway. So upon placing a 2 week notice and briefly explaining the aforementioned to one Aston Carter employee, I realized it's a pointless mess of racketeering and they were in on it too. Upon attempting to return my equipment to the original place I got it, I was told I'd have to take everything home, (4 large boxes), and SHIP IT TO THEM. Why would I risk things arriving damaged and/or not at all, when I live 30 minutes away. Great Supine Invertebrate Protoplasmic Jellies, all of them.

• J

  Jesse Marr

  1.0

  Navy federal is officially the worst place to try and obtain assistance from the risk of losing your job when you deposit your hard earned money. Officially will be homeless due to this sham of a credit union. As well you need to teach your staff to correctly not to misgender customers. I'm highly insulted and feel as though it's a one sided mind company. After repeated tries to correct them they still do it...

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