Navy Federal Credit Union Bestgate Rd, Annapolis, Maryland

Navy Federal Credit Union Reviews

4.2 stars based on 19 reviews

Featured Comments:

• T

  T W

  5.0

  Excellent, I was able to find the bank and the Customer Service Representative directed me to the Annapolis location Turn-by-Turn. How cool was that.

• H

  H H

  1.0

  7 windows only 2 open. Avg 5min per customer. Waited 20min just for cash exchange.

• G

  Gia Davis

  1.0

  I am the seller of a home that is now a week past the 27 December closing date that never happened. As the buyer's lender, NFCU contracted the appraisal in early December, but on 22 December, the NFCU loan officer informed us that closing wouldn't happen on time because she says they never received the appraisal. Knowing that the appraiser had conducted the appraisal on 7 December and uploaded the results to NFCU on 10 December, both my realtor and the buyer's realtor had tried repeatedly over those 12 days to get updates on closing progress from the NFCU loan officer, but the couple of times she bothered to respond, she gave them nothing but attitude and excuses. I also experienced the loan officer's attitude when I spoke with her, and neither she nor her supervisor could explain how an NFCU-contracted report remained unaccounted for long enough to miss a deadline, other than to say that "inquiries had been made." Nearly two weeks went by, and apparently the most effort NFCU expended was to send an email or two, and then they washed their hands of responsibility. When I contract people to do a job that I don't see the results for, I don't sit around blaming them for making me miss a deadline--I get the problem fixed! I'd certainly have more to offer than just "attempts were made to follow up on the report status" (a direct quote from the mortgage supervisor). And just when I thought NFCU couldn't possibly do anything worse, the day before the new closing date of 4 January, the NFCU loan officer sent out another email saying that closing will not happen tomorrow because she just now realized they don't have the buyer's W2s. Seriously. Sounds to me like NFCU started celebrating Christmas early, never got the job done to begin with, and then tried to make the contractor the fall guy. For a company that touts service, integrity, and community, I have found none of that at NFCU. They left their member completely out to dry with their utter disservice, they displayed zero integrity by refusing to accept responsibility for their inaction, and they showed they were more concerned with self preservation than with the greater community.

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