Navy Federal Credit Union Katy Fwy, Katy, Texas

Navy Federal Credit Union Reviews

4.0 stars based on 24 reviews

Featured Comments:

• P

  Patrick Porter

  5.0

  Jermaal was very nice and helpful

• S

  Sharee A

  1.0

  This is my closest branch which is still 25 minutes away with no traffic. Unfortunately, we have came to get items notarized for free which is a plus being an account holder. However, when we came yesterday we were told the manager was not there and she was the only one that can do it. They said the best time to come is 10-2 because after that she will be busy with ATM and other things. So we come back again the following day at 12, just to be told that she is not there AGAIN and to come back between 3-5pm. This is horrible service. Items that are being notarized are time sensitive most of the time. Also, I do not like when employees just tell you anything so they don't have to deal with you or at least give you the accurate information so you are missing work, wasting gas, and wasting time. Things like this make people switch banks/unions all together.

• J

  Jennifer Klaren

  1.0

  As an existing customer, coming in at 9am when you open to add someone to my existing account and being told no because there are only 3 people working…first-great customer service that I always hear about-not available apparently in this case. Second-how long does it truly take to add someone to an existing account? I was told I could travel to another location-I am in Katy. Nearest locations to me is Cypress and Sugarland. 12 and 15 miles away. That doesn’t seem like a lot, but when I have other plans in the day it throws everything off. Very disappointed that my second time into a branch and I get told “thanks for coming in, but go bother another branch.”

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