NBT Bank State Rte, Plattsburgh, New York

NBT Bank Reviews

3.4 stars based on 6 reviews

Featured Comments:

• M

  Michael Rider

  5.0

  I love NBT Bank! I’ve never had any issues. I’ve overdrafted by mistake before, and it was a full 5 days before I was able to correct the error, and while they told me to do so promptly or be charged an overdraft fee, I never was. Staff has always been courteous and polite. Highly recommend!!

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  Response from the owner

  We appreciate the review! - Yolanda

• C

  Courtney

  1.0

  After being a customer with this bank for a few years, the last situation has made me feel like changing banks. Very rude over confusion. My account was locked where I couldn't access my money to pay for my bills, groceries, and important urgent things over being on a forgotten joint account. I haven't deposited, taken out, or messed with because that account wasn't mine and it was forgot about. I nor the other person was notified about an overdraft. So I can't access my hard earned worked cash and pay for things that need to be taken care of over an overdraft that wasn't caused by myself but the owner of that account. Plus they want it paid or they're threatening me to basicly steal my money for that person's mistake over whatever happened from their behalf to overdraft with out notifying neither that a negative balance occurred. They were very rude over my confusion. My personal account that nobody is on shouldn't be locked over somebody else's problem and then I'm threatened for them to steal my money for that person's problem all because I'm on the account. They could have investigated and saw it had nothing to do with me so making somebody be punished for an exes fault is wrong. After this is resolved I'm changing banks. I make just enough to live then to be hounded by a bank over somebody else's mistake!

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  Response from the owner

  Courtney, I apologize that you did not have a positive experience with us. We would like to take this opportunity to further research your concerns. Please contact us at 1-800-628-2265. -Yolanda

• M

  Michael Hart

  1.0

  I was told by bonnie march 1st they stop the 5 dollar over draft on my account daily as long as my tax check was in my account before april 16th here i am tax money gone they took my money.

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  Response from the owner

  We would like to take this opportunity to further research your concerns. Please contact us at 1-800-628-2265. - Yolanda

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