Neighborhood Finance Corporation 6th Ave, Des Moines, Iowa

Neighborhood Finance Corporation Reviews

3.0 stars based on 14 reviews

Featured Comments:

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  Lori Kauzlarich

  5.0

  Great experience working with the staff at Des Moines NFC. I highly recommend this agency.During these trying times of the pandemic and when lending institutions are swamped with loan applications and refinancing applications I was amazed my rehab loan only took a few weeks to be approved! THANK YOU NFC TEAM!!

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  w u2

  1.0

  What a nightmare. If you love being manipulated and controlled by a government agency - by all means - get a loan from the NFC. Especially if it's a substantial one. Maybe the small $10,000 loans go smoother, but if you are purchasing/refinancing your home and remodeling with a sizable NFC loan be prepared for them to make an already stressful situation ten times worse. They will smile and say how easy and wonderful this will be, "no problem" and "don't worry" and then the work starts and that all changes. They don't care about the timeliness of your loan. They don't care if the vendors and contractors need to be paid. They don't care if they add sizable costs to your project. They control everything and put homeowner, contractor and subs all in a bind. And they lie to your face about it. NFC will fail to communicate to you, they will tell you one thing, the contractor another, and then when either call them out, they will try to pit you against each other all the while smiling and shrugging their shoulders and say, "this is the process". They will NEVER take responsibility for the unnecessary misery they cause everyone. You should also be aware that most, if not all of the reputable contractors in town WILL NOT WORK WITH THEM EVER AGAIN BECAUSE THEY ARE SO DIFFICULT TO WORK WITH. If you still insist on getting an NFC loan, you better be ready to hunt for a decent contractor. It's best to be up front that you are getting an NFC loan so you don't waste their time or yours getting bids, because they will turn down your job as soon as they know. It's best to have a few back ups just in case. Not only at the beginning of the project, but for the middle too because contractors will walk off the job. Not because they want to screw you as a client, but because they are getting screwed by the NFC, and the NFC will screw them over (and ultimately you) while they look you in the eye and smile. It's not worth it.

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  Response from the owner

  Thanks for taking the time to write a review and share your experience. We are sorry to hear that you did not feel we had your best interest in mind as we worked to navigate the rules and regulations of renovation lending. The combined process of applying for a loan and managing home renovations may be longer than our clients expect and can be frustrating at times. Our team is committed to streamlining the process for the 200+ households we serve each year. We are all dealing with additional challenges and frustrations during this time of high demand for quality contractors and rising costs for the supplies needed for home improvement projects. Your comments have been shared with our Executive Director, Stephanie Murphy. We want to make sure your voice is heard and hope you will not hesitate to reach out to Stephanie at 515-273-1372 to discuss your experience so we can focus on improving it for our clients.

• C

  Candace Pearson

  1.0

  I spent over 5 weeks trying to get approved for NFC financing. I realize that the pandemic was partly to blame for the extended time, but they were VERY slow with their responses. If you're someone who prefers/needs a lender who's available to walk you through the process, NFC probably won't be a good fit for you.

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