Newrez LLC David Taylor Dr, Charlotte, North Carolina

Newrez LLC Reviews

3.4 stars based on 73 reviews

Featured Comments:

• K

  Keith Bailey

  5.0

  The entire process was seamless and my loan Offixer and loan processor, Ada was on point. Their professionalism gave me a high level of confidence and comfort in my refi process.

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  Response from the owner

  Hi Keith! We are happy to hear you had a positive experience with Newrez! We appreciate you sharing this valuable feedback.

• D

  Diane Kuhfuss

  1.0

  I'm the listing agent that my client accepted an offer from a preapproval supplied by Monica Hunolt at Newrez. We got all the way to the closing date and found out the buyer doesn't have his down payment. When I questioned how the buyer got the preapproval- She said: Not everything can be confirmed prior (ie; net proceeds of exiting property if it hasn’t officially closed yet). Big waisted of my seller and everyone's time. Beware of this lender!

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  Response from the owner

  We sincerely apologize for your experience, Diane. We take these matters very seriously and would like to investigate this further. Please email us the details of your concerns at [email protected] so we can look into this matter in more depth and work to resolve it.

• E

  Elizabeth Rugg

  1.0

  I've had NewRez for years never really had a problem, I pay my payments on time they pay their stuff on time. Trying to refinance a house with them is by far the WORST experience I have ever experienced. Had they not already done a credit check I would move on to another company. Communication with their refinance coordinators suck. I was told I needed their appraisal team to do my appraisal here it is a month later no appraisal, no update. Talking to them is a waste of time b/c everybody seems to be completely clueless. I've requested to speak to management to see what could be done about the $500+ I spent on an appraisal management refused to speak to me. Meanwhile the loan officer calls me back confused why I'm upset. I was told 48hrs for the turn around time for the appraisal not a month.. sure mistakes happen we are all humans but there's absolutely no communication.

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  Response from the owner

  We sincerely apologize for your experience, Elizabeth. We take these matters very seriously and would like to investigate this further. Please email us the details of your concerns at [email protected] so we can look into this matter in more depth and work to resolve it.

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