Fifth Third Bank & ATM Mallard Creek Rd, Charlotte, North Carolina

Fifth Third Bank & ATM Reviews

2.1 stars based on 18 reviews

Featured Comments:

• B

  Brett Furniss

  5.0

  This is my bank for my business and personal accounts and I've always been impressed with the personal level of service. From being greeted at the door to them giving lollipops to my children, it's a nice place to bank. And on the business side, Harold Barr is the man! He's helpfully advised me on many different fronts- I've found him to be experienced, personable, and knowledgeable.

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  Response from the owner

  Hi Brett, thank you for sharing your positive experience with us. We appreciate the kind words. Have a Fifth Third better® day!

• p

  phillip Abdi

  2.0

  I’ve been with this bank for 1 week now and I have to say it was a horrible decision. I haven’t received my card or a temporary card. I called for their services and they do not want to be on the phone. I have been told I can not use my zelle for 30 days which I never understood as my last bank was automatic. I am not able to transfer anything at all. It is basically a frozen account.

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  Response from the owner

  Hi Phillip- We'd like to better understand your experience and see if we can help. Please call 877-833-9973 to speak with our social team directly.

• S

  Steph Byerly

  1.0

  Like others have said, customer service is slow and terrible. Valentina is very nice and tries her best, but she is overworked and understaffed. The drive-thru often has a wait of 10-15 minutes. You know that's why we're at the drive-thru, right? Because we're in a hurry. The manager Harold Barr is the WORST. Thinks very highly of himself with his flashy jewelry and 3-piece suits, has a terrible attitude. He thinks the customers are there to serve him, and not the other way around. He discriminated against me about a loan, and I've heard the same from others. He has NO interest in serving small business owners and his smugness is disgusting. Fifth Third management should fire him immediately. Other employees are useless, rude, and just don't care. I've been banking here for years, just out of location convenience, and it just goes from bad to worse and never gets any better. You'd think that Fifth Third management would actually read these stinking reviews and train a manager on proper customer service, but no.

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  Response from the owner

  Hi Steph- I was very sorry to read your comments about your dissatisfaction with our bank. We'd like to take the necessary steps to make things right, but in order to do so we need to talk to you. Please call our social media team at 877-833-9973 so we can assist. Thank you.

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